Vaps - Sales Consultant: Kzn
4 weeks ago
Talk Time
**Expected Behaviour**: " 2 quarters = 4
Finding a Better Way
**Expected Behaviour**: Finding a better way to generate efficiencies and effectiveness "Evidence of what suggestion you have made / was implemented
1 x suggestion per quarter = 3
2-4 x sugestions per quarter = 4
5 x suggestions per quarter = 5"
Complaints and Compliments
**Expected Behaviour**: Complaints resulting in refunds "0 complaints = 3
0 complaints + compliment = 4"
CES Score
**Expected Behaviour**: VAPS retentions = 9,3
Telesure Values
**Expected Behaviour: "making it easy to**:
- connect (internal or external)
- understand
- keeping informed
- consider it done" "1 x example of each per quarter = 3
5 x examples = 4
- 10 = 5"
EDUCATION
General Education
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
- Regulatory Exam 5 (Advantageous)
- Wealth Management Qualifications (Advantageous)
EXPERIENCE
- General Experience 2-3 years' telephonic sales experience (Essential)
- Experience in Financial Services Industry (Advantageous)
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