Junior Student Advisor
2 weeks ago
**Job Purpose**:
- Responsible for initiating, building, and managing relationships with prospective students through every stage of the recruitment process (Lead, Appointments, Applications and Registrations) and report on individual sales activities per set targets.
- **Working Hours**:
08:00 - 17:00 Monday to Friday
**Education**:
Minimum - grade 12
Ideal - an undergraduate degree in sales/marketing/communication
**Functional Competencies**:
- Customer service orientated
- Target driven and ability to work well under pressure
- Professional and confident
- Excellent presentation skills
- Outgoing and passionate
- Good telephone etiquette
- Proactive and highly self-motivated
- Computer literacy
- Ability to work as a team player and individually
- Must be able to travel
- Own transport is required
**Work Experience**:
- 1 year call centre experience.
**Key Performance Areas**:
Student Acquisition
- Achieve monthly/ annual individual schools and leads targets
Plan, schedule and attend visit to allocated schools and universities for expos, career fairs, presentations, Gen V workshops, graduate recruitment programmes (GRP.
- Key focus: building relationships at schools, bringing in leads and managing the school’s database.
- Represent IIE-Vega at open days, expos, career fairs, presentations, Gen V workshops, graduate recruitment programmes (GRP) and other campus-based events favourably to generate interest in full-time / part-time qualifications and quality leads.
Attending to all leads and enquiries within an hour (during normal business hours, on weekdays).
Maintains adherence to quality standards and guidelines to ensure the best customer service for both brands, at all times.
Relationship Management
- Establish and foster productive relationships with teachers, principals, and other relevant partners.
Attend to queries from students / parents timeously to ensure a positive service experience for prospective students.
- Conduct appointments with prospective students to gain insights into their needs and provide feedback on the appropriate IIE-Vega qualification that suits their needs.
- Database Administration
Complete STASY workflow to ensure that automated communication triggers are maintained.
Sales Administration
Capturing and reporting of all appointments into STASY and to MS Teams folder.
- Prepare sales figures and statistics as required
Request study visa letters / conditional registration letters where applicable timeously.
- Follow the appropriate admission processes. Upload admission queries to STASY where required.
**Working Conditions**:
- Campus Environment
- Must be able to work evenings and Saturdays when required.
**Equity Statement**:
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