Insuretech Operations and Business Intelligence

1 week ago

Stellenbosch, South Africa Black Pen Recruitment Full time

**Insuretech Operations and Business Intelligence Lead (AU/NZ Region)**

Our client is a global insuretech business that provides innovative and sophisticated bicycle and cyclist insurance solutions to their partners in three continents. Their end-to-end insurance services empowers their partners to focus on building their brand, distribution, and customer engagement while they seamlessly cover all insurance licenses, product development, underwriting website development and integration, policy administration, customer service and claims management.

**Job Type**: On Site in Stellenbosch | Full-Time

**Requirements**:
Undergraduate business administration or commercial degreeCall center operations experience is preferredStrong analytical backgroundExperience in a fast-paced multi region environmentExcellent communication skills, both written and verbalAttention to detail and the ability to multitaskExperience in supporting sales or operational environmentHigh level of skills across a broad range of technology platformsBroad operational experience will be advantageous

**Responsibilities**Support call center technology functions across multiple platforms.Responsible for the scheduling of the call center resources.Responsible for call center reporting and making recommendations to management on real-time staffing needs; analyse support metrics and identify trends.Responsible for monitoring, auditing and improving incentive plans and payments.You will have the ability to understand and interpret the data and regional objectives in a way that can be operationalised.Play a leadership role within the operations team for AU.Responsible for weekly reporting requirements in the AU region for sales, incentives, claims, partners, and other ad-hoc reports.Communicate and provide feedback effectively to the customer service team.Continuous benchmarking and implementation of call center improvements.Responsible for specific daily, weekly, and monthly reporting requirements.Take ownership of reporting improvements with the goal to automate where possible.Assists the Regional Lead with product improvement, quote line testing and product changes.Drive the development and document business processes.Lead and participate in cross-functional project teams.

**Do we spark your interest? Then send us your CV today**

**We are looking forward to hearing from you**

—
- **Blackpen Recruitment** is a global recruitment agency that targets European, African and American Markets with headquarters based in
**Malta** and
**Cape Town**.

Undergraduate business administration or commercial degree Call center operations experience is preferred Strong analytical background Experience in a fast-paced multi region environment Excellent communication skills, both written and verbal Attention to detail and the ability to multitask Experience in supporting sales or operational environment High level of skills across a broad range of technology platforms Broad operational experience will be advantageous Responsibilities Support call center technology functions across multiple platforms. Responsible for the scheduling of the call center resources. Responsible for call center reporting and making recommendations to management on real-time staffing needs; analyse support metrics and identify trends. Responsible for monitoring, auditing and improving incentive plans and payments. You will have the ability to understand and interpret the data and regional objectives in a way that can be operationalised. Play a leadership role within the operations team for AU. Responsible for weekly reporting requirements in the AU region for sales, incentives, claims, partners, and other ad-hoc reports. Communicate and provide feedback effectively to the customer service team. Continuous benchmarking and implementation of call center improvements. Responsible for specific daily, weekly, and monthly reporting requirements. Take ownership of reporting improvements with the goal to automate where possible. Assists the Regional Lead with product improvement, quote line testing and product changes. Drive the development and document business processes. Lead and participate in cross-functional project teams. Do we spark your interest? Then send us your CV today We are looking forward to hearing from you —---- Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.

  • Growth Marketing Manager

    1 week ago

    Stellenbosch, South Africa Black Pen Recruitment Full time

    **Growth Marketing Manager** **(Insuretech/UK Campaign)** Our client is a global insuretech business that provides innovative and sophisticated bicycle and cyclist insurance solutions to their partners in three continents. Their end-to-end insurance services empowers their partners to focus on building their brand, distribution, and customer engagement...

  • Business Intelligence Strategist

    3 days ago

    Stellenbosch, Western Cape, South Africa Mediclinic International Full time

    We are looking for a Business Intelligence Strategist to join our team at Mediclinic International. The successful candidate will be responsible for designing and implementing business intelligence solutions that meet the needs of senior stakeholders.The ideal candidate will have a strong understanding of data science, mathematics, and statistics, with...

  • Business Intelligence Specialist

    4 days ago

    Stellenbosch, Western Cape, South Africa Capitec Full time

    About the RoleWe are seeking a highly skilled Credit Intelligence Analyst II to join our team. As a key member of our Credit Client Account Management team, you will be responsible for leading and guiding the delivery of complex analytical output, identifying new credit intelligence strategies, and addressing business problems.Key ResponsibilitiesAssume...

  • Business Intelligence Analyst

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Juru Holdings Full time

    We are seeking an Business Intelligence Analyst to join my client for a 6-month contract. The ideal candidate will have a strong background in financial reconciliations, settlements, and historical data analysis. They will be responsible for processing, formatting, and comparing financial data, as well as handling queries and ensuring accurate data output....

  • Business Intelligence Business Analyst

    1 day ago

    Stellenbosch, Western Cape, South Africa Capitec Full time

    Join Us in Becoming the Best Bank in the WorldWe appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and...

  • Call Centre Operations Analyst

    2 weeks ago

    Stellenbosch, South Africa Recruit4Success Full time

    Global insuretech company that provides innovative and sophisticated bicycle and cyclist insurance solutions to partners in three continents, is currently seeking a hands-on, mature, independent and flexible contact centre operations analyst willing to delve into the detail and make recommendations. Are you energetic, motivated, and forward-thinking? You...

  • Credit Intelligence Analyst II

    4 days ago

    Stellenbosch, Western Cape, South Africa Capitec Full time

    Apply ByWe're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click hereOnce you have completed the above finalize your application by clicking apply...

  • Operations Support Manager

    1 week ago

    Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: CDS 6786 **Consultant**: Carina De Swart **Description**: Weekly leads management Being responsible for receiving, assigning, tracking and returning leads from and to the wholesale customers. Manage delivery exceptions Being responsible for tracking all leads, escalating on late-deliveries and raising improvements in MOS to ensure overall...

  • Artificial Intelligence Developer

    11 hours ago

    Stellenbosch, Western Cape, South Africa Capitec Bank Ltd. Full time

    We're looking for talented individuals who share our passion for innovation in the banking industry.Company Overview:Capitec Bank Ltd. is a dynamic financial services provider dedicated to empowering people to control their financial lives through simplified, accessible, and affordable banking.Job Description:The Software Engineer (AI) plays a pivotal role...

  • Business Intelligence Specialist

    4 days ago

    Stellenbosch, Western Cape, South Africa iqbusiness Full time

    About the RoleWe are looking for a talented Data Modeller to join our team in Western Cape. The ideal candidate will have experience in designing and developing data models, as well as working closely with cross-functional teams to deliver business outcomes.Main Responsibilities:Develop data models that align with business requirements and drive data-driven...

  • Business Intelligence Developer

    4 days ago

    Stellenbosch, Western Cape, South Africa Communicate Recruitment Full time

    Required Skills and QualificationsThe successful candidate will possess a relevant bachelor's degree in Finance, Accounting, Data Science, or a related field. A minimum of three to five years of experience as a Data Analyst, Business Analyst, or in a similar role focused on financial data analysis is required. Advanced proficiency in Python for data...

  • Operations Assistant

    1 week ago

    Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

    **WHO WE ARE** Operating in multiple African countries, with over 200 **quick-service restaurants (QSR)**, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic, and GROWING company full of opportunities with little to no corporate politics. Our mandate is to enlist...

  • Chartered Surveyor

    2 weeks ago

    Stellenbosch, South Africa Job Crystal Full time

    global InsureTech business is looking for an analytical Chartered Accountant, CA (SA), who can assist the Chief Financial Officer with the overall accounting and reporting function for several group legal entities and to support the business on its growth projections with financial insights, but with specific focus on the growing presence in the...

  • Operations Project Manager

    6 days ago

    Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

    **WHO WE ARE** Operating in multiple African countries, with over 260 quick-service restaurants (QSR) and plans to double that within the next 3 years, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic, and GROWING company full of opportunities with little to no...

  • National Operations Manager

    5 days ago

    Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

    **ROLE OVERVIEW** We are recruiting an experienced and commercially driven** National Operations Manager** to oversee approximately 150 quick-service restaurants, with plans to expand this number to 300 within the next 3 years. The incumbent will work closely with Heads of Departments and will report directly to the CEO. **KRAs** - ** Strategic Guidance**:...

  • Financial Information System

    2 weeks ago

    Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: CM 7608 **Consultant**: Christa Mostert **Descriptions**: Manage the ERP system including but not limited to system changes & specifications. Manage related projects and coordinate implementation. Research system and business enhancements through the ERP. Understand business processes and requirements for the ERP solution. Provide ERP...

  • Operations Manager with

    7 days ago

    Stellenbosch, South Africa Zeminwe Full time

    Location: Stellenbosch, South Africa (Freshly graduated/1-3 years experience) **Responsibilities**: Key Responsibilities: Manage the daily Logistics Operations efficiently and effectively. Oversee packing processes as per clients’ requirements. Analyse data and performance metrics to identify areas for improvement and implement strategic...

  • Lecturer: Operations Research and Business Analytics

    4 weeks ago

    Stellenbosch, South Africa Stellenbosch University Full time

    Duties/Pligte - Voorgraadse onderrig in Operasionele Navorsing, Besigheidsanalise en Inligtingstelsels vir Besigheid; - Nagraadse onderrig en toesig in Operasionele Navorsing; - Vakverwante navorsing met die doel om verder te studeer en te publiseer; - Die lewering van toepaslike dienste aan die Universiteit en die gemeenskap. - Undergraduate teaching in...

  • Operations Support Manager

    1 week ago

    Stellenbosch, South Africa Exceed Hr Full time

    **Reference: CDS 6786** **Consultant: Carina De Swart** **Description**: - Weekly leads management - Being responsible for receiving, assigning, tracking and returning leads from and to the wholesale customers. - Manage delivery exceptions - Being responsible for tracking all leads, escalating on late-deliveries and raising improvements in MOS to ensure...

  • Resource Mobilisation Relationship Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Joubert and Associates Full time

    WESTERN CAPE Our client, LuminAfrica, is a collaborative South African based Bible translation organisation. The company is currently seeking the services of an experienced individual to become a valuable member of their small and innovative team. The successful candidate will have an understanding of Bible Translation and the Orality Movement, a passion to...