Quality (Csv) Manager

6 months ago

Durban North, South Africa Aspen Pharma Group Full time

**JOB PURPOSE**

**KEY PERFORMANCE AREAS**
- Prioritises areas for quality improvement by considering the strategy, wider business objectives and results from internal and external audits.
- Initiates improvements to processes by changing approaches and working practices, typically using recognised models.
- Achieves and maintains compliance against national and international standards, as appropriate.
- Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services, by examination of the root causes of problems.
- Leads, develops and is accountable for an organisational approach and commitment to quality assurance.
- Ensures that quality assurance processes and activities are robust and based on industry best practice.
- Considers the implications of emerging technology, approaches, trends, regulations and legislation.
- Plans and resources the organisational quality assurance activities.
- Monitors and reports on quality assurance activities, levels of compliance and both organisational and project risks.
- Reviews and analyses results from audit activities and identifies improvement opportunities for the organisation.
- Plans, organises and conducts formal independent audits of complex projects, major programmes or functional areas.
- Evaluates, appraises and identifies non-compliances with organisational standards, and determines whether appropriate quality control has been applied.
- Prepares and reports audit findings and determines the risks associated with those findings and ensures that corrective actions are carried out.
- Reviews and analyses audit reports to identify common areas of non-compliance and identifies opportunities to improve the effectiveness and efficiency of the organisational control mechanisms.
- Performs audits throughout the supply chain. Plans and oversees the assurance activities of others.
- Ensures that projects, teams and functions have appropriate practices in place and are meeting required organisational quality levels.
- Determines areas where existing processes should change from analysing audit findings.
- Takes responsibility for controlling updating and distributing organisational standards. Facilitates improvements to processes by changing approaches and working practices, typically using recognised models.

**JOB REQUIREMENTS**

**EDUCATIONAL QUALIFICATIONS & EXPERIENCE**:

- Matric / Grade 12
- B.Com / BSc Computer Science degree or equivalent work experience

**CERTIFICATIONS/REGISTRATIONS**:

- Current industry certification in architecture and quality (i.e., TOGAF, GxP, ISO 9000)
- Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT)

**OVERALL EXPERIENCE**:

- 10+ years’ experience of managing relationships with internal business customers

**SPECIFIC EXPERIENCE, KNOWLEDGE AND REGISTRATIONS**:

- Experience and sound knowledge of Business processes, quality management and auditing and assurance practices and improvement practices
- 10+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation

**WORK-SPECIFIC SKILLS & EXPOSURE**:

- 10+ years’ experience leading and influencing customers and matching needs to solutions

**SKILLS AND ATTRIBUTES**
- Innovation
- Visioning
- Strategic planning
- Global thinking
- Entrepreneurial thinking
- Teamwork
- Initiative
- Results oriented
- Systems thinking
- Focused
- Problem-solving and good judgment
- Responsibility and accountability
- Cooperation
- Proactive
- Resilience
- Active listening skills
- Presentation skills
- Meeting facilitation
- Organisational awareness
- Influence skills
- Pragmatic
- Empathy

**KNOWLEDGE**:

- Technical / professional knowledge
- Industry knowledge

**ASPEN COMPETENCIES**

**Business**:

- Create the Future Accountability/ Ownership

**People**:

- Communicate Effectively
- Dealing with ambiguity Embrace Change

**Self**:

- Contribute Special Expertise
- Take Action with Integrity

Aspen is committed to the principles of equal employment opportunity. Preference will be given to applicants from designated groups through a fair recruitment and selection process in line with Aspen’s Transformation Agenda.

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