Reservation Consultant

2 weeks ago

Bloubergstrand, South Africa Host Agents Full time

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team as a Reservationist

We are are a short-term rental agency based in Bloubergstrand. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals along the West Coast and Atlantic Seaboard.

**Duties Include**:

- Managing bookings and availability calendar
- Processing bookings via extranets
- Administrative work - mostly web-based
- Guest Liaisons
- Deal with Travel Agents
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue
- Actively trying to resolve guest complaints, where possible, exercise judgement and escalate it to the manager
- Ensure accurate & detailed capturing of reservations

**Requirements**:

- Be proficient in English and Afrikaans.
- Exceptional telephone etiquette and mannerisms are required.
- Strong verbal and written communication skills.
- High level of computer literacy (MS Office - Outlook, Word & Excel),
- Be a quick learner.
- Be flexible and able to cope with a variety of different tasks.
- Excellent customer service orientation.
- The ability to work effectively in a pressurised environment.
- The ability to work well within a team environment and without supervision.
- Attention to detail and strong administrative skills.
- Previous hotel reservations or travel experience is a requirement.

**Job Type**: Full Time

**Experience**: Reservations, Administration

**Ability to Commute**: Blouberg, Western Cape

**Job Types**: Full-time, Permanent

**Salary**: From R14 000,00 per month

**Experience**:

- Administration: 3 years (preferred)
- Hospitality: 3 years (preferred)

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