Reservations Consultant

We are an established short-term rental agency based in Bloubergstrand. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals along the West Coast and Atlantic Seaboard.

As we expand our property portfolio, we would like to welcome a hardworking and goal orientated Reservations Consultant to join our team. This position would suit someone with a lot of energy, who is willing to go above and beyond.

**Duties Include**:

- Managing bookings and availability calendar.
- Processing bookings via extranets.
- Administrative Work - mostly web-based.
- Guest Liaisons.
- Deal with travel agents.
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
- Actively try to resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Ensure accurate & detailed capturing of reservations.
- This is a challenging job that will reward people who are self-motivated and hardworking. You will learn a lot and expand your horizons while working with a fantastic group of people.

**Requirements**:

- Be proficient in English and Afrikaans.
- Exceptional telephone etiquette and mannerisms are required.
- Strong verbal and written communication skills.
- High level of computer literacy (MS Office - Outlook, Word & Excel),
- Be a quick learner.
- Be flexible and able to cope with a variety of different tasks.
- Excellent customer service orientation.
- The ability to work effectively in a pressurised environment.
- The ability to work well within a team environment and without supervision.
- Attention to detail and strong administrative skills.
- Previous hotel reservations or travel experience is a requirement.

Ability to commute/relocate:

- Bloubergstrand, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- reservations: 3 years (required)

Ability to Commute:

- Blouberg, Western Cape (required)

Ability to Relocate:

- Blouberg, Western Cape: Relocate before starting work (required)

Application Deadline: 2024/01/15