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Technician Team Lead

7 months ago

Midrand, South Africa G4S Full time

Job Introduction
G4S Deposita, a cash management company specializing in smart solutions for banking, retail & Wholesale sector has a vacancy in the operations department.

The main purpose of the role is to provide and oversee technical support and customer service by ensuring installations, repair and maintenance of devices are completed.

Main Responsibilities
The main purpose of the role is to provide technical support and customer service by ensuring installations, repair and maintenance of devices are completed.

**Key Performance Areas;**
- Installation and Maintenance
- Ensuring installations and de-installations of ABM’s are completed
- Provide training to customer of new ABM
- Maintain and install docking stations
- Maintain ABM’s and install new modifications

**Customer Service**
- Collect faulty canister from cash center for repair by the service center
- Perform spot fixing on site
- Ensure technical call-outs are attended within time limits of SLA
- Availability after hours on cell phone to assist client

**Health and Safety**
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Comply with Deposita's safety policies and procedures
- Distribute safety information as and when required

**Administration & Support**
- Attend to calls from 18H00 Monday to Friday and Alternatively weekends
- Participate actively on the communication platforms (WhatsApp groups)
- To ensure that due diligence is adhered
- Accurate administration skills

**Competencies**:
**Knowledge & Skills Required for the position;**
- Knowledge of company policies & Procedure
- Electrical skills
- Technical skills
- Communication (written and verbal)
- Supporting and
- Excellent team player
- Delivering excellent customer service

**Minimum qualification & experience**
- Grade 12
- Relevant experience in a team lead position.

About The Company
Deposita SA, a world renowned cash management company specializing in smart solutions for banking,retail & wholesale sector.

We’re the best because our people are the best. Our decades of experience has taught us the nature of the industry, and cash management jobs best suit individuals with the following attributes:
**WE ACT WITH INTEGRITY AND RESPECT**

We build relationships with customers and co-workers based on trust, honesty and openness. We do what we promise and strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.

**WE ARE PASSIONATE ABOUT SAFETY, SECURITY AND SERVICE EXCELLENCE**

We’re passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.

**WE ACHIEVE THIS THROUGH INNOVATION AND TEAMWORK**

We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution to ensure we achieve the best results for our customers and our business.

We protect lives and livelihoods from the harmful, costly effects of money. With less handling, temptation, error and waste, you can be more efficient, more profitable, save more and trust more.

For over a decade, we perfected the art of cash management using world-class innovation, product development, manufacturing and implementation of technology to collect, handle, process, safeguard and dispense cash.

We provide tailored end-to-end cash, self-service, and payment management solutions for our customers in retail, wholesale and banking, sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way.

Package Description
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.