Education Services Operations Lead

3 months ago

Cape Town, South Africa Xceptor Full time

**ABOUT XCEPTOR**:
Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

**Our Vision** is to be the leading platform for automating data flows.

**Our Mission** is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

**Our Values** were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.

**Business **a**rea and **t**eam**

The role within the Education Services team focused on providing training services to clients and partners to drive adoption and maximize ROI.

The team develops and provides a variety of learning opportunities for business users and partners, and these include eLearning, videos, lab exercises, in-app support tools, expert-led training, and certifications.

**The **R**ole**

This position will work closely with team colleagues, Finance, Client Success, Marketing, HR and external vendors to manage the day-to-day operations of the Education Services function. This role requires solid experience with Learning Management Systems and ecommerce/subscription administration, coordination of virtual and onsite training events, customer support, client and vendor liaison, and financial and analytical reporting.

This is a new role which will help us to establish new processes, set up and support new services and set up our systems (data and learning platforms) for success.

**Key responsibilities**
- Run and maintain the Xceptor Learning Management System (Academy) ensuring a slick user/learner experience
- Manage stakeholder governance, undertake client follow-ups and engagement to review learning needs, consumption, value to-date and manage renewals
- Collaborate with the Marketing team to create and maintain a series of LMS/Hubspot automated workflows and campaigns to drive learner consumption
- Develop and oversee data reporting systems and integrations to accurately track key metrics such as revenue, pipeline, project KPIs, learner consumption, and client/partner analysis. Interpret and analyse this data to provide actionable insights and trends at both the management and client/partner levels.
- Manage subscriptions, purchases, invoicing, renewals, and operational processes for clients and partners, including managing the provision Xceptor training lab access
- Communicate with client, sales and partner teams to provide updates on training course schedules/availability, course updates, and other announcements as needed.
- Collaborate with the Instructional Designers and product team to craft and publish learning plans and catalogues to inform learners of available/recommended training
- Oversee administration of new courses and resources in the Academy - including testing and managing access through various learning plans and catalogues
- Organise schedules and administrative tasks for instructor-led training courses, liaising with trainers, client/partner key contacts, and course participants.
- Provide support for the Xceptor certification programme including dealing with enquiries, vendor liaison and day-to-day administration
- Provide global client/partner/team support, as needed, across required timezones
- Manage external vendor/third party relationships for LMS, software, other services.
- Project execution as needed for new vendor selection and associated transformation projects (for example, sourcing and implementing new LMS)
- Support internal LMS needs, provide system support**, **assist the** **team, as needed

**Required education and experience**
- Learning Management System management, maintenance and administration
- Subscription management
- Customer/partner training coordination
- Salesforce, Rocketlane, Gainsight, Power BI or other similar tools and systems
- Data analysis skills for analysing large datasets from multiple sources. Adept at queries, report writing, dashboard creation and presenting findings
- Technical know-how of APIs and integrations for learning management systems and data tools
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detai

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