IT Manager
1 week ago
**The Role**
- Develop and enforce IT policies, standards and procedures to ensure best practices and compliance.
- Coordinate with senior management and stakeholders to align IT strategy with business goals, and provide technical support and troubleshooting to end-users across all entities, as needed.
- Stay updated with the latest trends and developments in cloud computing, and Microsoft and other technologies.
- Develop relationships with technology vendors.
**Responsibilities**
- Develop / implement IT policies and procedures
- Set / manage IT budgets
- Installation, configuration and maintenance of computer systems and network infrastructure
- Ensure availability and reliability of IT systems
- Implement and maintain backup and recovery strategies
- Develop / enforce security policies and monitor / respond to security incidents
- Conduct security audits and risk assessments
- Resolve hardware & software issues
- Plan and oversee IT projects
- Identify and implement technology solutions to improve organisational efficiency
- Monitor security certificates and Company compliance of requirements
- Develop new network troubleshooting strategies to help reduce downtime and decrease maintenance costs
- Keep relevant and updated with new network technology, update company software and hardware as needed
- Review diagnostics and assess the functionality and efficiency of systems
- Offer technical support to company staff and troubleshoot hardware and software issues
- Anticipate and report the cost of replacing or updating computer items
- Ad hoc responsibilities as requested by Line Management
**Minimum Requirements**
- Bachelor’s degree in Information Technology, Computer Science or related
- Experience in IT management, preferably in the hospitality and/or retail sectors
- Expert knowledge of IT best practices, policies and regulations
- Strong knowledge of IT infrastructure, systems administration, network management, and cyber & digital security
- A clear understanding of server technology and network architecture
- Proven experience in managing IT projects and leading technical teams
- Ability to work flexible hours and respond to IT emergencies as required
- Proficient in using IT management software and tools
- Valid drivers licence and willing to do occasional travel
- On-call availability for emergency situations
- Experience using a range of (retail & hospitality) POS and guest booking software, such as POS, citrix, opera, micros, birchstreet, etc.
**Skills Required**:
- Good communication, including writing, speaking and active listening
- Strong problem-solving, critical thinking and decision-making skills
- Advanced leadership and conflict management skills
- Customer service and interpersonal skills
- Excellent attention to detail
- Great project management skills, including organization, planning, time management and prioritization
- Efficient troubleshooting abilities
Note: only shortlisted applicants will be contacted, within 2 weeks.
Pay: R45 000,00 - R50 000,00 per month
Application Question(s):
- What IT qualification do you have?
- Where have you worked in an IT Manager role, or similar?
- What POS software are you familiar with?
Application Deadline: 2024/07/15
Expected Start Date: 2024/08/01
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