Regional Manager

3 weeks ago

Witbank, South Africa One Touch Mobility Full time

**About us**

We are professional, rewarding, demanding and our goal is to Add value to all stake holders

**Opportunity is at One Touch Mobility (MTN) - Mpumalanga Region**

**Mission/ Core purpose of the Job**:
Responsible for determining best practice to achieve organizational goals within budgetary constraints through continuous improvement. Does this through co
- ordinating available resources to best achieve organizational goals. To act as custodian of One Touch Mobility PTY LTD, managing the implementation of strategy and delivery of sales and profitability targets, plans and regional operational activities in alignment with One Touch Mobility PTY LTD.

**Operational Planning**
- Assist in the development of an operational sales and service strategy for regions, in alignment with the One Touch Mobility and MTN SA overall business strategy.
- Define align and manage regional sales operational targets for the business.
- Develop marketing and marketing supporting strategies for regions, aligning these to channel strategies and drives.
- Fine-tune and implement methods and processes that will enhance regional sales operations effectiveness and enable Sales Ops Team Leads and Sales Representatives to meet / exceed targets and goals.
- Drive best practice, continuous improvement and innovation at process and procedure level.

**Regional Sales Operations effectiveness**
- Act as custodian of the regional sales operation's teams, ensuring regional implementation of action plans as defined by One Touch Mobility Plan.
- Identify, collate and follow through on new business opportunities to ensure that growth targets are met.
- Ensure that sales teams achievesales targets, through service delivery, customer relationships and database management.
- Develop, implement and manage Action Plan, Commitment Plan and Sales Activity Plan for the assigned stores, ensuring that these are tailored to regional conditions to maximise growth (sales and coverage).
- Ensure compliance with operational PPP’s.
- Resolves issues where required - internal, channel related, outsource partners, etc.
- Co-ordinate and monitor services indicators, e.g. POS material, transaction turnaround times, SLAs, etc.
- Reporting on regional results monthly, including historical information, recommendations, operational issues, marketing, activities, growth, etc.
- Ensure efficient database management of all “touch points” and route planning.
- Manage the brand identity in the region.
- Channel field and competitor information to relevant areas.

**Service delivery**
- Fine-tune systems in line with changing work practices, providing the context for service delivery, considering local conditions, as well as competitor activity.
- Channel field and competitor information to relevant areas
- Recommend changes to product and service delivery based on the analysis of trends and patterns identified in through real-time regional Sales Operational field work and performance data.
- Manage resources for optimal productivity and service delivery, balancing resources within the region to meet market requirements.

**Budget Management**
- Monitor costs and determine initiatives to optimize resources, ensuring cost effectiveness by maximising cost/benefit ratios.
- Identify areas where money is lost and seek ways to reduce expenditure.
- Identify opportunities to generate additional revenue.

**Customer Satisfaction**
- Establish and build relationships with all relevant stakeholders.
- Align service delivery to changing market segments.
- Understand customer needs and develop and fine-tune systems accordingly.
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures.
- Put contingency plans in place to prevent delays and enhance the customer experience.
- Adopt a proactive approach to prevent problems from arising in the future.
- Initiate change to continually improve all aspects of service delivery.
- Drive continuous improvement as an important element of service delivery.
- Deliver measurable results.

**Supervisory / Leadership / Managerial Tasks**
- Coach and train “touch point” staff in the Region
- Manages, coaches, and motivates the sales team and administrative team.
- Recruit, develop and retain people with outstanding skills, qualifications and potential.
- Set regional performance objectives and sales/growth targets and motivate and guide staff to achieve / exceed them.
- Define KPAs and KPIs that will be cascaded down to the sales team and administrative support team.
- Evaluate and assess people performance.
- Initiate and take disciplinary action and resolve grievances as required.
- Understand the need to train and develop staff to be able to use resources optimally and enhance performance.
- Deploy and redeploy resources to get the work done, ensuring that resources are balanced to regional requirements.
- Build and enforce a customer centric approach.
- Build employee relations and collab

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