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Premium Management Administrator

4 months ago

Cape Town, South Africa Metropolitan Life Full time

**Introduction**

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Role Purpose**

**Requirements**:

- Matric with mathematics and or accounting
- A relevant tertiary degree or qualification
- 2 years reconciliation experience within an insurance or financial services environment
- Working knowledge of payroll deduction and electronic files

**Duties & Responsibilities**
- Administration of deductions received from payrolls within the required turnaround times
- Convert and process payment files received from payrolls
- Update stop order details on the various systems
- Liaise with payrolls regarding outstanding payment and payment files
- Attend to update requests with regard to premium collection and ensure that the correct premiums are requested from clients’ salaries
- Follow up on queries related to over-committed policy holders
- Attend to refunds for premiums that cannot be applied
- Ensure that amounts applied to the suspense account are cleared within the required turnaround times
- Contact payrolls with regard to discrepancies on payments
- Ensure that payments received are applied and by the target dates
- Provide motivations with regard to unbalanced and problem payments
- Note and report decline in premium income relating to agency payments
- Ensure that internal and payroll requirements are complied with
- Provide monthly productivity reports to team-leader Perform ad-hoc administrative tasks

**Competencies**

**Examining Information**: Analyses and processes information; asks probing questions; strives to find solutions to problems.

**Documenting Facts**: Writes fluently when documenting facts; understands arguments logically; focuses on finding facts.

**Meeting Timescales**: Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.

**Checking Things**: Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.

**Following Procedures**: Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes.

**Managing Tasks**: Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.

**Upholding Standards**: Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.

**Producing Output**: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.