On Site Support Technician

5 days ago


Johannesburg, South Africa GAAP Point of Sale Full time

GAAP Point of Sale is recruiting an **Installation Technician**. The position is based at our offices in **Midrand, Johannesburg **and the successful applicant will be reporting to the Service Delivery Manager - Installations or their nominees at GAAP where applicable.

**Job Specification**:

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about Hardware and Software
- Gather customer’s information and determine the issue by evaluating and analysing the root cause of the problem
- Teach clients how the software works
- Stay with the client from open to close
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Ensure that the client is trained to spec before leaving the store after 3 days
- Escalate challenges experienced to the team leader as soon as it happens
- Report back regularly to team leader as required
- Stay up to date with software/hardware changes/enhancements

**Minimum Requirements**:

- Must have own reliable transport
- Must have valid driver’s licence
- Must have a Matric certificate and basic IT knowledge
- Must be able to work for long periods of time
- Position requires patience
- Position requires an analytical and positive thinker
- Must be presentable and well spoken

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- IT field: 1 year (preferred)

License/Certification:

- driver’s license and own reliable vehicle (required)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)
- Overnight Shift (preferred)

Willingness to travel:

- 50% (required)



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