Front of House Supervisor Klerksdorp

7 months ago

Klerksdorp, South Africa Tsebo Group Full time

**About Us**:
We are currently looking for a Front of House Supervisor to be responsible for the day to day operation and assist in catering. Manage staff training and supervise the upkeep of the guest areas.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Ensure that guests are greeted courteously
- Be readily available at all times to deal with problems or complaints
- Make sure that the front of house area has been serviced and maintained to the standards laid down by the Company
- There must always be effective liaison between front of house and back of house departments
- The sales control sheets of the cashiers must be balanced daily
- Effective and speedy service
- Ensure that enquiries, messages, are dealt with courteously and efficiently
- All Front of House staff are correctly and smartly dressed at all times
- The Front of House supervisor must ensure all areas are clean and tidy at all times
- Carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay
- Hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected
- Ensure that regular On-the-Job training is taking place to agreed standards
- Hold regular meetings with all Heads of Department. To ensure that staffing levels are correct and these are not exceeded without permission
- Maximum security in all areas must be under your control
- Act as Catering Manager when required
- Attend Management Meetings as required
- Circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff
- Ensure accurate and timeous submission of all reports and administrative work
- Monitor trends within the industry and make suggestions how these could be implemented
- Contribute to the growth/profits through effective administration and asset management.

**Skills and Competencies**:
**Skills**
- Excellent people skills
- Strong interpersonal and communicative skills (verbal and written)
- Strong judgement skills
- Possess excellent basic math skills Competencies:

- Flexibility with regards to working hours
- Attention to detail
- Client service orientated
- Business management principles
- Fully computer literate
- Be able to communicate and understand the predominant language(s) of the canteen’s trading area
- Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.

**Qualifications**:

- Minimum requirement Matric
- Relevant tertiary qualification and/or equivalent level of competence
- Must have previous experience in a working in hospital

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