Senior Specialist

3 months ago

Roodepoort, South Africa MTN Nigeria Full time

The Manager will be accountable across the following:
**Compliance management**
Monitor adherence to the MTN Group Risk and Compliance business continuity and crisis management framework, best practices, and processes, and escalate issues that will result in considerable time, scope, employee/client, or cost impact if not resolved
Responsible for annual Business Continuity project implementation in collaboration with functional streams
Implement the annual business continuity project in collaboration with functional streams
Responsible for framing the Business Continuity Management (BCM) strategy, creating business continuity plans (operational and incident management plan)
Provide input into the framing of the Business Continuity Management (BCM) strategy
Develop business continuity plans (operational and incident management plan)
Manage MTN BOOST’s Resilience index and pillars monthly to ensure Resilience Key Performance Indicators (KPI’s) set by MTN Group Risk and Compliance are achieved
Support implementation of the MTN Group Risk and Compliance Business Resilience Framework
Provide inputs on business continuity and crisis management standards, processes, and practices, making recommendations derived from analytics on internal data and best practices
Enhance continuity and recoverability of critical business processes/services
Perform business impact assessments and analysis, risk assessments and facilitate the identification of the recovery procedures to be followed in the event of a crisis
Provide business continuity planning analytics, including up to date business impact analysis associated with business continuity, crisis incidents, IT disaster recovery, and incident management planning to the business, seeking guidance from management on more complex issues
Use analytical and modelling techniques to produce reports and forecasts for management on the effectiveness of the business continuity and crisis management plans
Perform scenario development and testing on business continuity planning, identifying weaknesses and potential risks, and making recommendations for improvement, within the overall enterprise risk strategy framework
Enhance availability, reliability & recoverability of critical technical infrastructure, systems, and
**Oversight on adoption**:
Lead BCM awareness and training initiatives
Provide OpCo’s with business resilience clarification/guidance on an ad hoc basis
**Governance forums, integration, and oversight reporting**:
Align to MTN business resilience governance and monitor compliance on the same
Perform trends analysis on the quality and effectiveness of the business continuity and crisis management planning and report on these trends to management
Report monthly on resilience and monitor resilience maturity
Facilitate the business continuity co-ordinator for reporting in quarterly resilience meetings
Report priority incidents for information security and technology incidents to the resilience team and Group Risk and Compliance Business Continuity Management
Deliver high level business continuity and crisis management reports to management with specialised recommendations
Support management in ensuring appropriate business continuity and crisis management plans are developed and aligned to current context
Provide data and inputs to various reports to be presented at MTN group governance forums, MTN BOOST executive steercos, OpCos and partner governance forums

**Incident and request management, and coordination and oversight on third level resolution**:
Act as second-level of support for incident/crisis response, communications and contingency planning
Engage with all stakeholders to identify root causes of incidents and requests quickly and accurately to minimise delays
Contracting, recharge model, budget cycle, business, and financial cycle:
Support Senior Manager, Controls and Compliance in providing functional inputs to Financial Operations team
Support budget planning activities
Adhere to business cycles and support financial cycles including month end closure activities
**Internal/External Audit**
Support internal and external audits and review of risks and controls
Implement corrective actions based on audit findings and policy changes to ensure compliance with policies and regulations

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