Chief Operations Officer

3 weeks ago

Durban, South Africa Affirmative Portfolios Full time

**Finance ~ Banking**
**Durban**
***:
**Chief Operations Officer**

**Durban**

**R2 307 332 per Annum (CTC)**

Our client in the Financial Services/Banking sector is seeking to appoint a Chief Operations Officer in Durban.

The Chief Operations Officer reporting to the CEO will support and manage the operations function of the company which incorporate the creation and sustainability of excellent operational support business. The successful incumbent will ensure the design, resource allocation and optimal operating of systems to deliver customer service through seamless client on-boarding and service fulfilment.

**Minimum requirements (must be met in order to be considered for this position)**:

- A post graduate degree in commerce or finance or related qualification
- A Master’s degree in business, commerce, economics or strategy will be advantageous.
- 10 years of financial services experience.
- Must possess 3 to 5 years of Retail Banking Operations experience with at least 5 years in a senior management role.
- Have strong experience and understanding of Retail Banking operations.
- In-depth understanding of information technology as it applies to business operations.
- Have knowledge and experience of the project management discipline, product research and development and monitoring and evaluation.
- Have experience of stakeholder management and building buy-in strategy and business cases and be able to operate at C-Suite Level within the Bank.
- Have knowledge and experience of developing and implementing new products.
- Possess the experience of appointing and directing consultants/external resources as and when required.
- Possess strong knowledge of the retail banking business and branch distribution, and its full range of retail banking products.
- Proven success in leading and driving the process improvement agendas with solid results.
- A strong team leader and team player, with excellent communication skills.
- Have strong analytical skills within a solution-orientated focus.
- Have a collaborative and delivery focused leadership style.
- Have a network within the South African banking sector.
- The ability to communicate effectively at all levels, ensuring understanding, trust, buy-in and from the various parties.
- Have financial acumen

**Responsibilities**:

- Drive the organization towards a positive JAWS ratio and driving CTIR to acceptable levels by working together with BU cluster heads including redefining high impact processes as per the approved Operating Model
- Maintain and build Company participation in Bankserv, National Payment System, Payment Association of South Africa, Visa, MasterCard, Cash Management and sponsoring partner banks.
- Assume responsibility for service channels delivery: PORs (points of representation) such as branches and in-store kiosks, ATMs, SSD, card issuing, electronic banking, digital ecosystems, call centre to support the Business cluster i.e. Retail Business Banking, Insurance.
- Cash cycle management including CIT processes and controls.
- Back office operations and process streamlining by supporting product houses i.e. Home Loans, Card, Insurance, Cash Centres, Vehicle Asset Finance.
- Service design and work flow specifications, end to end on-boarding of clients mainly in channels to drive efficiencies and exceptional client-centred service.
- Drive automation of enterprise digital wide environment and data digitization including securities and custody management.
- Location of the banking facilities/channels based on catchment areas and modernisation of the delivery channels.
- Design of work ergonomics and fit for purpose jobs and robust remote and online work environment aligned to the COVID 19.
- Operations control to mitigate operational losses, inefficiencies and wastage including revenue leakage, safety and health working standards.
- Business processing quality control and reliability for service availability for clients according the agreed standards i.e. uptime of channels.
- Performance management of systems and process re-engineering, and execution internal and external SLA with third-parties.
- Annual pricing of business activities based on recovering cost to serve/capital allocated and eradication of revenue leakages.
- Accurate regulatory reporting and compliance support in the channels

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