L1 Service Desk Technician
2 weeks ago
KwaZulu Natal, Durban
**Morningside, Durban**. Opportunity exists with dynamic IT company for mid-level Service Desk Technician with at least 2-4 years technical support experience in the IT industry.
**Responsibilities**:
- Provide technical support to new and existing clients
- Daily support desk function
- Track and co-ordinate all IT service requests
- Follow-up and track incidents and control to ensure that incidents are resolved timeously
- General IT administration
- Microsoft 365 support
- Workstation support
- Server support
- 3CX support
- Networking
- Mimecast
- Daily tickets
- Backup systems
**Requirements**:
- 2-4 years technical support Experience in the IT Industry
- Excellent command of English language
- Matric
- CompTIA A+ Or N+
- Microsoft Certification
- Microsoft 365 experience
- Computer literacy essential
- Valid licence with own vehicle
- Product certifications, such as Microsoft, Fortinet, Mimecast etc. - advantageous
For more information please contact:
- Tess Robertson
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