German Speaking Scheduler

2 weeks ago

Cape Town, South Africa ABC Worldwide Full time

We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.

**Responsibilities**
- Gather information through relevant business systems/tools
- Advise and provide support to customers to satisfactorily resolve queries
- Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly
- Provide good customer service to ensure that requests for information are provided to avoid customer escalations
- Scheduling services / organize resources to the partners to meet SLA’s
- Prioritise your own workload to ensure that deadlines and customer requirements are met

**Qualifications, Experience & Skills**
- Fluency in English and German
- Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage)
- The ability to plan and organise your own, and others’, workload
- Proven experience of high standards of customer service
- Good administrative experience
- The ability to ensure accuracy of data, provide data for reporting and processing of information
- Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels

**Further Requirements and information**
- Salary is based on level of skills, experience, qualifications etc
- Will be located in SA, but report into a German Manager
- Needs to reside within Cape Town
- Valid matric certificate
- SAQA evaluated matric certificate and,
- A valid passport and working permit or
- a valid Asylum Seeker Certificate or
- a valid Refugee Certificate or
- a valid Non-SA citizen ID with a Permanent Residence Certificate or
- Foreigners with SA life partners need a spousal visa and endorsement

**Offer**

As a future member of family, you will have the opportunity to:

- Use and improve your language knowledge
- Participate in trainings and talent programmes
- Go through a professional and personal development
- Work in a fun and diverse atmosphere

**Please Note**: For this role, you may require access to sensitive customer financial information.

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