Senior Consultant

2 weeks ago

Johannesburg, South Africa MTN Nigeria Full time

**Key Performance Areas**:
**Strategic Input**
- Translate the strategic intent of MTN SA into clear deliverables for the enterprise and fixed technology portfolio
- Provide strategic direction and technical oversight for MTN enterprise customers pertaining to the implementation of new tools, technologies, solutions and methodologies
- Ensure alignment to overarching strategies for execution
- Manage the technology strategy for Enterprise, Wholesale and Digital customers.

**Solution Delivery**
- Manage the Design and Optimisation of the Technology Enterprise Systems within the Core, IP and Access networks in line with the business requirements of MTN SA (required timelines, budget constraints and quality standards).
- Serving as the interface between customer facing entities and the various technical areas for the design, architecture and development of new sales engagement processes.
- Translate customer ICT requirements into network solutions.
- Undertake Technical Regulation assessments in order to take solutions to clients
- Develop and continually Optimize the end-to-end process flow to ultimately ensure customer satisfaction
- Gather and analyse product and service requirements from multiple customer facing entities.
- Develop relevant documents as input to technical teams
- Provide feedback to requestor in the form of consolidated high-level solution architecture documents, costing and time lines.
- Design and implement workaround solutions and out-of-the-box thinking to ensure speed to market.
- Develop bespoke SLAs that meets customers requirements
- Develop innovative network solutions with a strong focus on converged products that differentiate MTN in the market.
- Ensure product integration management by defining an end-to-end network architecture to support converged approach.
- Provide consolidated technology based innovation, concepts and roadmaps to satisfy business requirements and create new demand.
- Ensure vendor management of equipment and solution providers.
- Ensure Solution Architecture business plan objectives are met.
- Drive implementation of solutions and inventory
- Ensure solutions provide excellent customer experience for end subscriber.
- Match solution requirements to device capabilities during solution development process.
- Understand industry trends and adopt them in customer solutions
- Provide input into the demand management of network and platform infrastructure for Fixed and Enterprise networks
- Ensure the right forecasting and demand management processes to cater for capacity and growth
- Ensure the right technological trends are incorporated into infrastructure planning to build a future proof network
- Develop and grow long term relationships with key corporate customers, vendors, MTN Business, Wholesale stakeholders as well as the Digital team
- Initiate required technology changes to ensure alignment with the strategic direction of the company
- Define architectural requirements for converged solutions and required processes
- Manage business analysis of customer demand correlated to existing and possible solution deployment
- Develop integrated costing models and scenarios for requested solutions

**Profitable Growth**
- Convert proposed solutions into sales through high quality solution documentation, presentations, client engagements
- Ensure that MTN SA has infrastructure and platform plan for enterprise and fixed solution development
- Develop the Business cases for all Solutions (Service on Demand) in the Enterprise, Wholesale and Fixed technology domain together with commercial units
- Build inventory at the right cost structure for MTN Business, Wholesale and Digital team in order to achieve profitable revenue targets

**Operational Excellence**
- Analyze and evaluate customer business and technical requirements
- Architect solutions using appropriate technologies which meet functional and non-functional requirements
- Document, design, develop and support the management of:

- ICT
- Mobile
- Fixed
- Converged
- Wholesale
- Define and maintain standards, procedures and policies related to Solutions management
- Assess risk factors and limitations of current systems and identify areas of opportunity for mitigation and improving team performance
- Provide technical assessments of current and proposed methodologies for Enterprise and Wholesale Business Units
- Perform analysis of alternative and market research studies that provide data which aid in the selection of tools, technologies, solutions and methodologies
- Interpret, implement and adhere to applicable and/or prescribed level technology standards, policies and directives
- Collaborate with other technical leads, participate in problem-solving and root cause analysis efforts
- Articulate, in writing and verbally, the impact of architecturally significant change requests
- Maintain knowledge of current and emerging tools, technologies, solutions and methodologies
- Provide detailed development cost

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