Service Consultant: 8137 Nb
2 weeks ago
**Reference**: 8137 NB
**Consultant: Nine Broodryk**
- Provide technical guidance to clients on system/workflow best practices.
- Assist staff with troubleshooting client-specific logs.
- Handle and escalate customer requests, complaints, and feedback and provide appropriate solutions.
- Follow up with clients to ensure the resolution of issues in a timely manner.
- Keep accurate records of customer interactions.
- Follow communication procedures.
- Accurately translate client requirements into usable specifications for the development team.
- Ensure that support logs are accurate and thoroughly documented
- Ensure a sense of confidence in clients that a high level of service will always be delivered
**Qualifications**:
- Matric.
- One-year IT qualification and/or business qualification
- A background in the fruit industry is a plus
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