Weconnectu Training Consultant

2 months ago

Somerset West, South Africa Rhema Recruitment Agency Full time

Company Description:
The market leader in property management software has an opportunity for a Training Consultant to join their fast-growing team.

They have developed the most advanced Body Corporate & HOA management software that enables property managers to manage their property portfolio with one solution that seamlessly integrates all the functions of property management and accounting.

The Training Consultant will be responsible for training new clients to use the system as well as advising on best practice SOPs.

Key Responsibilities:

- Creating and managing training plans with customers
- Reporting on training progress of all customers that is in training
- Work directly with client to effectively coordinate each training project to completion.
- Communicate process successes and failures to internal and external stakeholders toidentify potential areas of improvement and action to ensure that the training plan stays ontrack.
- Provide system training to customers
- Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
- Assist with preparing data and uploading on to the WeconnectU system for new customers

**Skills**:Communication Interpersonal skills: The Training consultant will work with a variety of individuals and teams throughout the training process. He/ she must be fully bilingual and able to communicate effectively with all these individuals to ensure the training process runs smoothly.

Financial proficiency: This includes explaining financial processes to non-financial individuals and answering questions from both groups.

Organizational skills: The Training Consultant often works with multiple teams and individuals and will be responsible for ensuring that all involved stays on track with the training plan and achieves the training goals

Professionalism: The Training Consultant will represent the company when training all new users.Qualifications and experience requirements:

- Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, and Outlook, PowerPoint
- Excel proficiency intermediate
- Training or consulting experience will be advantageous
- Customer service / support experience will be advantageous

Qualifications and experience requirements:

- Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, and Outlook, PowerPoint
- Excel proficiency intermediate
- Training or consulting experience will be advantageous
- Customer service / support experience will be advantageous

**Area**: Somerset West, Western Cape

**Starting date**: As soon as possible

**Job Types**: Full-time, Permanent

**Salary**: R18,000.00 - R22,000.00 per month

Ability to commute/relocate:

- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Tell me about yourself-hobbies, interests

**Experience**:

- client service: 1 year (required)

**Language**:

- Afrikaans (Fluently) (required)

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