Program Manager: Operations and Infrastructure

2 days ago

East Rand, South Africa Teraco Full time

**Purpose of the Role**

Projects will include but are not limited to:

- Infrastructure Management projects on live operational facilities infrastructure e.g. solar farms, generator upgrades, UPS upgrades, chiller upgrades, small civil projects etc.
- Large custom client deployments, ranging from colocation deployments to wholesale hall deployments;
- Medium size customer deployments, where requested to assist the Solutions Architect and Service Management Team;
- Security solution projects including both biometric and CCTV;
- Multi-functional software development projects.

This will require you to oversee the entire project portfolio allocated to the department, to supervise project managers and their management of the projects assigned to them and to act as direct project manager for some projects, where the technical complexity or the team workload requires your skill or resource.

(Note, this role is not in the Infrastructure Development team who are responsible for building new locations. This role is in the Infrastructure Management & Operations teams who are responsible for maintaining existing facilities)

**Main function of the Job**

**_
Program Management_**
- Establish PMO standards based on best practice and implement the framework for the team. Ensure compliance to these agreed standards
- Organizing programs and activities in accordance with the goals and SLA of the organization
- Supervise the project managers to develop costings per project and present alternatives to CAPEX committee for approval; Manage costs against approved budgets
- Developing an evaluation method to assess program strengths and identify areas for improvement
- Managing a team with a diverse array of talents and responsibilities. Performance manage, develop and coach team members
- Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance
- Implementing and managing changes and interventions to ensure project goals are achieved
- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
- Producing accurate and timely reporting of program status throughout its life cycle
- Analyzing program risks
- Ensure H&S framework, within the global company framework, is developed and implemented for all Ops/ Infrastructure Management projects, and work with the Safety Officers to ensure implemented fully
- Chair weekly Infrastructure, Operations and Client Impacting Projects forum
- Ensure technical departments within Infrastructure Management and Operations, approve all technical design decisions

**_ Project Management_**
- Act pro-actively taking the lead on delegated projects and be the point of contact for all internal and external stakeholders with the project team, including with liaison with clients
- The Program Manager is not required to act as technical decision maker, but is required to involve the technical experts or functional owners on decision making where required
- Ensure that the project outcomes and requirements are adequately defined and that the needs of the users and all other stakeholders are fully and properly understood and accounted for. This includes a detailed analysis of contractual requirements, to ensure all obligations in met in project outcomes
- Review and understand client standards and requirements, and ensure the project deliverables are delivered in compliance with these
- Ensure that Operations and Infrastructure Departments have the necessary processes in place to assume operational responsibility at go-live, based on the Teraco processes, client requirements and the technology
- Establish good working relationships with suppliers
- Work with the suppliers/ subcontractors to establish integrated project plans and ensure the suppliers/ sub-contractors meet the agreed project quality and project timelines
- Identify project risks and work with internal and external stakeholders in mitigating the project risks
- Conduct project meetings with clients, and formulary document decisions and agreed actions
- Retain a document repository for the project, based on the project scope and risk
- Establish and communicate the overall budget and timescales for projects
- Ensure service orders and purchase orders are raised and distributed appropriately
- Ensure orders are placed with suppliers within required timeframes

Skill Requirements
- A comprehensive knowledge and understanding of all aspects of health, safety and risk management
- Ability to prioritise work to ensure tasks are completed within time constraints
- Resilience and proven ability to deliver
- A proven leader
- Good written and verbal communication skills
- Active listening - ability to understand requirements
- Proactive problem solver
- Ability to work independently & a positive team player
- Self-motivated, self-confident and self-driven
- High level of energy
- Ability to multi-task
- High attention to detail
- Ability

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