Receptionist

2 weeks ago


Cape Town, South Africa Portside Consulting Full time

We are seeking a **Receptionist** to join our team at our luxury hotel in Langebaan. In this role, you will play a key part in creating a welcoming and seamless experience for our guests from the moment they arrive. Your main responsibility will be to manage front desk operations, ensuring efficient guest check-ins and check-outs while delivering exceptional customer service. You will represent our commitment to hospitality and guest satisfaction, contributing to the overall high standards that define our property.

**Key Responsibilities**:

- Manage the front desk operations, ensuring smooth check-ins, check-outs, and guest interactions.
- Provide courteous and professional service, addressing guest inquiries and ensuring their needs are met.
- Handle room reservations, manage bookings, and ensure all guest details are accurately recorded.
- Coordinate with other departments to ensure guests receive a seamless experience during their stay.
- Maintain an organized and presentable reception area, upholding the hotel’s luxury standards.
- Assist with administrative tasks related to front office operations, including handling payments and processing guest requests.
- Ensure compliance with all hotel policies and procedures, delivering a high level of guest satisfaction.

**Minimum Requirements**:

- Matric certificate.
- Diploma in Hospitality Management or relevant hospitality experience.
- Working knowledge of **Opera** hotel management software.
- Computer literate with proficiency in standard office software.
- Familiarity with the duties and procedures of a **Front Office Department**.

Join us and become an essential part of our team, providing luxury service that ensures memorable guest experiences.


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