Front Office Manager

3 weeks ago


Polokwane, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy
- Front Office Manager**

**5* Hotel - Polokwane, Limpopo**

**Requirements**:

- At least 2-4 years in a similar Front Office Managerial role in a reputable lodge or hotel (ESSENTIAL)
- Grade 12
- Diploma or equivalent in Hospitality Management
- Excellent Customer Relations
- Must be willing to help in the Front of House department
- not be office bound
- Proficient in OPERA ESSENTIAL
- Good knowledge of Reservation systems (must be able to manage OTA extranets)
- Computer literate
- Excellent Financial Acumen
- Extremely detail oriented and organised
- Excellent communication, verbal and written
- Sound knowledge of all departments within hospitality
- Professional and well groomed
- Sales driven and guest oriented
- build relationships with clients to create loyalty
- Excellent Managerial and leadership skills

**Key Performance Areas & Main Duties**:

- Team player with high regard for efficiency and service excellence to clients
- Excellent trouble shooting skills, constantly implementing and improving systems to streamline systems within the Front office
- Must be able to prioritize and manage tasks independently
- Must lead the staff from the front and must be very hands on, checking daily that protocol is being followed in accordance to Hotel standards
- Good planning and organizational skills with the ability to multi-task
- Self-motivated, organized and disciplined work ethics
- Maintain effective customer relationships and actively resolve guest complaints
- Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department

**Package on offer**
- Salary Negotiable depending on experience
- Live out

**Starting Date**: ASAP


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