Customer Contact Coordinator

3 weeks ago

Kraaifontein, South Africa Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Customer Contact Coordinator
- Great Opportunity to be part of a Dynamic team based in Kraaifontein._

Position Purpose

To be the first point of contact for all CHEP customer enquiries and assistance. The role involves owning and resolving the queries within the agreed SLA timescales, through efficient workload management, investigation, analysis and communication with all CHEP customers and departments.

**Responsibilities**:
Responsibilities include:

- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
- Conducting Health Checks and Scheduled calls on customer accounts and providing feedback and corrective recommendations to the customer and Business Manager
- Customer account reconciliations (Master Control Card/Inventory Recon)
- Identification and Investigation of credit equipment balances
- Analysis and resolution of suspended movements
- Investigate and resolve queries from the business & customers
- Follow up with customer and business to ensure the recommendations are adhered
- Accurate processing of client requests on Siebel
- Electronic System Support to local client base (EDI)
- Manage the helpdesk function (if applicable)
- General office administration
- Participate in Team Projects
- Participate in customer stock counts
- Serve as backup for TEMS and other staff within the team
- Assist in any other task as delegated by management.

Challenges
- Resolving difficult and complex queries
- Dealing with difficult customers
- Delivering high quality customer service at all times
- Exceeding customer expectations
- Managing high volume, fast pace workload

**Qualifications**:
Matric + Diploma Essential.

Preferably studying towards a business degree.

Manual Drivers Licence

Experience

3-5 years Accounts & Reconciliation

3 years Customer Service

Skills and Knowledge
- Analytical Skills
- Excellent communication skills at all levels
- Basic IT knowledge
- Time Management & Prioritization
- Knowledge of Siebel, Portfolio and EDI would be an advantage
- Proficiency in Word & Excel is essential.
- Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

Preferred Education

Diploma - Accounting

Preferred Level of Work Experience

3 - 5 yearsNot Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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