Customer Service Consultant
22 hours ago
About JaSure
Our vision is to put insurance in the hands of consumers. We are the only digital insurer in South Africa offering on-demand cover for your favorite things, e.g. phones, laptops, bicycles etc., and
on-demand car insurance where you save when you’re not driving.
We are still at the beginning of our journey to redefine personal insurance for the 21st century as simpler, easier, and more affordable. The team comprises dynamic, talented and experienced technology, marketing and insurance professionals from diverse backgrounds. JaSure is a division of Santam, the leading short-term insurer in South Africa. About the role
The Customer Service Consultant role is centred around delighting clients through focused attention on customer service and claims processing within the Customer Service Team. You will
work closely with the Customer Relations Lead and in a startup environment will have the opportunity to gain exposure to various business areas. The key responsibilities are
system transactions. We do things digitally, but sometimes customers want to hear a friendly voice. Call when the need arises.
Complaints - Investigate, resolve or escalate and record complaints.Retentions and cancellations. Attempt to retain customers. Process cancellation requests.
Claims - Prepare new claims for submission to the claims handler; monitor and close.
Underwriting review - Review asset details and advise customers when they need to take
remedial actions.
Billing - Assist the Customer Relations Lead with the monthly billing run, including monthly debt management, individual bill processing, and escalating and billing discrepancies for
remedial action.
Improvement - Monitor any friction points and escalate to the Customer Relations Lead for improvement. Qualifications and experience/skills required
1-2 years experience in a Customer Service environment within the Insurance
industry
Experience using digital channels (e.g. Live Chat)
Excellent communication skills (spoken and written) and customer engagement
Attention to detail
Ability to take initiative and meet deadlines
Analytical and problem solving
**The following is preferable/advantageous**:
A degree or diploma
RE 5 qualification
Empathy - Building a great brand requires strong teams so we expect you to recognise that people come first and bring that understanding into your day to day interactions and decisions.
Analytical thinking - As this role also incorporates claims processing, it is critical that you are able to analyse information and draw sound conclusions efficiently.
Go-getter - This is an insurtech and it takes energy, a passion for innovation and out of the box thinking. We are looking for proactive people that learn fast and swim quickly.
Communication skills - You are expected to be able to effectively communicate your decisions,needs and thoughts in both written and spoken forms.
Professionalism - We are a remote first team so we are looking for people who are comfortable with managing themselves. You are expected to service clients promptly and efficiently within the
specified business hours while still delivering high quality work in a timely manner. We offer the following benefits
Remote-first - We have built our company culture and processes with the goal of being a remote-first company from the start.
23 days of annual leave - Our standard 23 days of leave are in addition to the 12 government-defined public holidays in South Africa.
Insurtech environment - Join a diverse, energised and passionate team, focused on disrupting the South African insurance industry.
-
Customer Service Consultant
7 months ago
Bellville, South Africa Job Crystal Full timeA dynamic, vibrant and growing cosmetics business is looking for passionate a Customer Service Consultant to receive or retrieve a ticket / query on the Odoo system daily or via the Teams Sales Floor Query Group and ensure no outstanding tickets and queries are left behind. The CSI consultant endeavours to resolve these queries timeously and with a sense of...
-
Customer Service Advisor
5 days ago
Bellville, South Africa Call centre staffing Full timeA customer care consultant needed to assist with a network provider company. **Requirements**: - 3 years of customer services call centre experience - Matric - ITC clear Training will be based in Century City for 8 weeks. **Job Types**: Full-time, Permanent **Salary**: R9,500.00 per month Ability to commute/relocate: - Bellville, Western Cape:...
-
Senior Customer Service Consultant
1 week ago
Bellville, South Africa Call Centre Staffing Full timeLeading cellular network service provider is looking for Customer Services Agents to provide support to their prepaid and post paid customers **Requirements**: at least 3 years call centre customer services experience of which at least 1 year must be within a BPO Willing to work 24/ 7 Shifts including weekends and public holidays Must have Matric, and be...
-
Senior Customer Service Consultant
2 weeks ago
Bellville, South Africa Call Centre Staffing Full timeLeading cellular network service provider is looking for Customer Services Agents to provide support to their prepaid and post paid customers **Requirements**: at least 3 years call centre customer services experience of which at least 1 year must be within a BPO Willing to work 24/ 7 Shifts including weekends and public holidays Must have Matric, and be...
-
Senior Customer Service Representative
7 days ago
Bellville, South Africa Call Centre Staffing Full timeOne of the leading players in the cellular industry, is looking for experienced highly customer centric call centre agents to service their clients. **Experience**: at least 3 years Call Centre Customer Services Consultant Experience working for mobile networks advantageous Ability to read and interpret financial statements Assist with technical queries...
-
Senior Customer Care Consultant
7 days ago
Bellville, South Africa Call centre staffing Full timeA leading cellular network provider based in Bellville is looking for Customer Support Consultants. - Manage all customer inquiries end to end (case management) - Administration and changes of customer profiles - Technical queries and Device setup - Customer Retention through understanding customers’ issues and effectively elevating that issues. - Account...
-
Service Now Technical Consultant
2 weeks ago
Bellville, South Africa JSM Business Services Full timeSERVICE NOW Technical Consultant **Main purpose of Job/Role**: Our client's ServiceNow Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. They are a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping...
-
Service Consultant
2 months ago
Bellville, South Africa Sanlam Full timeAbout the Company- Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
-
Portuguese Customer Service Agents
2 months ago
Bellville, South Africa Job Crystal Full timeA dynamic, vibrant and growing cosmetics business is looking for a Customer Service Consultant to join their Call Centre team. The main role of the Customer Service Consultant is to play a pivotal role in enhancing member experience by acting as mentors and coaches to support and guide members through their business journey to get a clear understanding of...
-
Administrator with Customer Services
3 months ago
Bellville, South Africa Job Crystal Full timeA dynamic, vibrant and growing cosmetics business is looking for passionate Sales Floor Consultants to verify member details, products and quantities for all new orders received from incoming and update details as required. The role allocates payment received and will contact the member if any discrepancies are picked up, confirming delivery address and...
-
Service Consultant: Marine
4 months ago
Bellville, South Africa Sanlam Full time**What will you do?** - Santam Marine has available position for a **Service Consultant **who will be based in** **our **Cape Town **office.- The purpose of this position is to deliver quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide...
-
Client Service Consultant
5 days ago
Bellville, South Africa Santam Full timeWho are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...
-
Customer Service Representative
2 months ago
Bellville, South Africa Bagazio Full timeCustomer Service Representative Must have at Least 1 year Customer Service Experience. Must work directly with the sales, fulfillment and production to make sure clients receive exceptional service. Handling day-to-day clients by managing their orders from start to finish. Pay: From R9 000,00 per month **Experience**: - Customer service: 1 year...
-
Head of Customer Service
8 months ago
Bellville, South Africa Sanlam Full timeWho are we?- Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of...
-
Customer Service Clerk
5 months ago
Bellville, South Africa Tafelberg Furniture Stores Full time**Customer Service Clerk** **Minimum Requirements**: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and own...
-
Client Service Consultant
7 months ago
Bellville, South Africa Santam Full timeWho are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...
-
Customer Service Clerk
7 months ago
Bellville, South Africa Tafelberg Furniture Stores Full time**Customer Service Clerk** **Minimum Requirements**: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and own...
-
Customer Service Advisor
3 days ago
Bellville, South Africa CARtime SA Full timeNew franchised workshop in Bellville is looking for a Customer Service Advisor. MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Ability to lead and manage the performance of their...
-
Service Advisor
7 months ago
Bellville, South Africa Ikon Consulting Full time**Your main function** is to provide excellent customer service consistently to service clients at a very busy franchise dealership. **Requirements**: - Matric / Senior Certificate qualification - must. - **Previous working experience as a Service Advisor / After Sales Consultant at a franchise dealership for a minimum of 3 years.**: - Specific brand...
-
Service Advisor
7 months ago
Bellville, South Africa Ikon Consulting Full time**Your main function** is to provide excellent customer service consistently to service clients at a very busy franchise dealership. **Requirements**: - Matric / Senior Certificate qualification - must. - **Previous working experience as a Service Advisor / After Sales Consultant at a franchise dealership for a minimum of 3 years.**: - Specific brand...