Credit Controller

2 weeks ago

Johannesburg, South Africa Turrito Networks Full time

**Description of role**:
As a Credit Controller, you would be overseeing the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty. As such, a Credit Controller must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team. You will report to management on outstanding issues, whilst highlighting potential debtor problems.

**Roles and responsibilities**:
**Primary Function: Accounts receivable**:

- Debtors (written and verbal communication to collect debt, updating collection notes, client query resolution);
- Receipting;
- Debtors ledger maintenance (clearing small balances, allocations, etc);
- General account maintenance (ensuring VAT numbers, Reg number, etc are correct and up to date);
- Notifying company accountant of doubtful debts.
- General administration times will be required as and when needed and will consist of but not limited to the below functions._
- General:_
- Issue daily cash balance report;
- General filing;
- Assist in year end and interim year end audit process;
- Ad hoc tasks to be completed as and when required by management;
- Adding / collecting customer information and populating customer accounts;
- Prepare and send invoices & statements to clients;
- Reconcile any irregularities in receipts;
- Verify discrepancies and resolve clients’ billing issues;
- Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger;
- Creates reports regarding the current status of customer accounts as requested;
- Actively investigate and resolve irregularities in incoming payments;
- Contact clients as needed to ensure payment of outstanding invoices;
- Negotiate payment plans and settlements with debtors, including fixing terms and conditions;
- Make notifications in client accounts of interactions, such as payments or purchasing activities;
- Initiate legal action against debtors who evade or refuse repayment according to the terms and conditions;
- Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived;
- Arrange for account statements to be forwarded to clients each month, updating records when necessary;
- Establish and maintain regular communications with clients to facilitate periodic payments;
- Work collaboratively with other accounting staff to ensure accuracy in finances;
- Assisting Debtors Supervisor with monthly and month-end tasks;
- Performs other related duties as assigned;
- Any other lawful and reasonable request by your manager.

**Skills and Abilities**:

- Ability to work independently with mínimal supervision to accomplish team goals and objectives;
- Basic technology skills, including data entry and internet research using a computer;
- Excellent verbal communication skills, especially a courteous yet firm speaking voice;
- Impeccable attention to detail, particularly numbers, spelling, and dates;
- Ability to thrive under pressure and adhere to constant and challenging deadlines;
- Proven track record of negotiating payments and handling disputed charges;
- Familiarity with computer software programs to analyze payment patterns and enter data.

**Skills**:

- Negotiation skills;
- Conflict management skills;
- Time management skills;
- Problem solving skills
- Advanced numeracy skills
- Critical thinking skills
- Judgement and decision making skills;
- Process oriented
- Detail oriented
- Adaptable
- Telephone etiquette and tactful debt collection skills
- Financial acumen;
- Strong attention to detail;
- Ability to deal with problematic clients.
- MS Office;
**Minimum requirements**:

- Financial certificate/ degree (advantageous)
- Intermediate excel skills
- 4+ Years in a similar role
- 3+ Years customer facing experience
- Good understanding of the legal complexities of loans, payment plans, and interest rates;

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your salary expectation?

**Experience**:

- Credit Controller: 3 years (required)
- Pastel Evolution: 2 years (required)

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