Quality Assurance Agent

**PLEASE APPLY USING THE FOLLOWING LINK ONLY**

**Role At a Glance**
Our American-based client is seeking a skilled and experienced Quality Assurance Officer to join their virtual travel assistance team. As part of this team, you will be focusing on an all-American client base in the leisure and business travel sector. The role offers a competitive remuneration package. The role will be office-based in our Houghton offices in Johannesburg, operating during USA EST hours (3pm-11pm daylight savings dependent).

**Basic duties and responsibilities include the following**
- Monitors Fresh Desk to ensure all clients' & agents' tasks are handled efficiently
- Monitors ZOHO & new CRM reports to ensure all tasks are handled efficiently
- Monitor Tele broad phone system
- Test main company numbers & websites/quotes daily to ensure working properly
- Keep staff accountable when goals aren't met
- Additional duties as assigned Executive Assistant:

- Assists President & CEO with daily tasks in updating spreadsheets, keeping logs, providing feedback etc
- Takes notes of management meetings, provides summary to all and follows up accordingly Additional duties as assigned

**EDUCATION AND/OR EXPERIENCE REQUIRED**

Bachelors Degree / Advanced Diploma / Certificate in Quality Control or six months to one year related experience and/or training; or equivalent combination of education and experience
- Advanced knowledge of Microsoft office software, computer skills required.
- General Mathematical Skills
- Language & Communication Skills
- Ability to read and comprehend English.
- Ability to communicate verbally and in written word to customers and employees
- Ability to relay clear instructions to employees and correspond with management
- Mathematical Skills
- Ability to compute rate, ratio and percent.

**Job Types**: Permanent, Full-time

**Salary**: R7,000.00 - R9,000.00 per month

**Experience**:

- Quality Assurance: 1 year (preferred)