Clinic Manager

2 days ago

Johannesburg, South Africa Medical Placements Full time

EE Position:
**Summary**

The Clinic Manager has an overall responsibility to manage and control the operational environment of a clinic. The successful incumbent will be accountable for achieving specific revenue and profit targets in combination with key performance metrics. The incumbent will also be responsible for the operational efficiency of the facility, including all business areas as well as liaising with a diverse network of external and internal stakeholders in order to ensure operational excellence, business growth and long-term sustainability.

**Education**
- Grade 12 or equivalent NQF level 4 certificate
- Degree or Diploma in business, health or finance

**Work experience**
- A minimum of 6 years’ experience in leadership/ management role
- Experience of working in a business oriented and customer focused environment
- Experience in budget development, management and tight cost control
- Experience in the healthcare industry would be advantageous

**Duties**
- Adequate controls to ensure correct daily billing
- Monitor weekly update of inhouse system
- Calculation of doctor consulting fees as per contractual agreement
- Manage overhead expenses according to budget
- Enforce correct procurement process
- Ensure that all GRV's are done on a daily basis
- Compliance to procure from preferred suppliers
- Control and manage variable staff cost
- Ensure timeous submission of all supplier invoices for payment
- Ensure compliance to month-end process
- Monthly variance reporting to finance
- Ensure follow-up on exceptional variances for correctness
- Ensure formal communication to finance should adjustments be made
- Monthly detailed review of financials (Income Statement)
- Review outstanding GRV report and ensure action and resolution
- Provide input as required for budget
- Adequate controls to ensure correct daily billing
- Monitor weekly update of inhouse system
- Calculation of doctor consulting fees as per contractual agreement
- Manage overhead expenses according to budget
- Enforce correct procurement process
- Ensure that all GRV's are done on a daily basis
- Compliance to procure from preferred suppliers
- Control and manage variable staff cost
- Ensure timeous submission of all supplier invoices for payment
- Ensure compliance to month-end process
- Monthly variance reporting to finance
- Ensure follow-up on exceptional variances for correctness
- Ensure formal communication to finance should adjustments be made
- Monthly detailed review of financials (Income Statement)
- Review outstanding GRV report and ensure action and resolution
- Provide input as required for budget
- Ensure patient validation process is in place
- Ensure daily real time switching
- Follow-up on exception reports
- Manage switch rejection reports
- Ensure daily collections of all private accounts, levies and long outstanding debts
- Manage the maintenance of the debtor book i.r.o. classification of debtors, small balance write-offs, etc. Monthly calculation of debtor days and collection targets
- Enforce process to ensure the correctness of the patient details on the system
- Ensure that all patients receive an invoice/statement before leaving the clinic
- Monitoring and controlling of bad debts
- Ensure that all cash is banked on a daily basis
- Ensure daily reconciliation of cash/payments
- Manage and monitor Remittance in Transit recon on a monthly basis
- Follow-up on long outstanding amounts on Remittance in Transit recon
- Ensure timeous allocation of medical aid remittances
- Ensure follow-up process for rejections on medical aid remittance
- Assist in determining the minimum stock levels
- Management of stock e.g., daily cycle counts, daily clearing of negative stock, etc. Monthly calculation of stock days
- Ensure that the stock days do not exceed the maximum level as determined by the Policy
- Ensure compliance to preferred suppliers
- Enforce daily GRV process for all stock received
- Daily controlling of stock profit percentage

Risk management
- Ensure proper segregation of duties
- Ensure compliance to Company Policy & Procedure
- Manage compliance to repeat audit findings
- Enforce a billing audit process
- Ensure monthly sign-off of dummy payslips
- Ensure that each clinic has an updated register for all contracts (staff, doctors, suppliers)
- Ensure compliance to contractual obligations
- Ensure daily back-up of the server
- Password protection policy for all staff
- Register of all staff with access to software and relevant authorization levels Compliance to occupational health & safety
- Capital expenditure and asset management
- Ensure compliance to Company Policy & Procedure
- Manage capital expenditure according to annual budget allocation Ensure that all company assets are bar coded
- Ensure physical asset verification of assets on an annual basis
- Ensure compliance to preferred supplier list where applicable
- Physical facility infrastructure to be continuously managed and maintained
- I

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