Technician
2 months ago
Technical Support - ICS (iComputing Solutions)
At ICS, an Apple Reseller, we pride ourselves on being the complete technology solution provider. With both online and retail stores, we offer expert advice, sales, business solutions, repairs, and technical support. Our team consists of passionate individuals with exceptional people skills and a dedication to delivering excellent customer service.
About the Role:
As a Technical Support Specialist, your primary focus will be assisting ICS customers by troubleshooting issues, providing software support, and resolving technical problems efficiently. In addition to your technical expertise, you may also support the sales floor when required to ensure an outstanding customer experience.
Key Responsibilities:
- Provide exceptional technical support to customers.
- Troubleshoot and resolve hardware and software issues effectively.
- Assist on the sales floor when needed to enhance the overall customer experience.
- Stay updated with the latest technology and Apple products.
- Continuously develop your skills and knowledge.
**Requirements**:
- Matric certificate (or equivalent).
- Previous experience in helpdesk or technical support roles.
- A proactive attitude with the ability to excel in challenging situations.
- Strong customer service and problem-solving skills.
- A commitment to learning and professional growth.
If you are tech-savvy, solution-oriented, and passionate about delivering excellent service, this role is for you
Pay: R8 000,00 - R10 000,00 per month
Application Deadline: 2024/11/24
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