Clerk

3 weeks ago

Germiston, South Africa Komatsu Full time

Date: Aug 18, 2023- Location: Wadeville, Germiston, ZA, 1428- Req ID: 27681- Onsite or Remote: Onsite PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

**Job Overview**:
The position will be based at **Wadeville** and the incumbent will report to the **Manager Customer Services.**

Daily invoicing of PODs - Stamped and signed.

IEPC Monitoring and supporting CSR team with documentation and IEPC reports.

Liaise and assist the R&R CSRs daily with regards to the day to day updating, processing of R&R / CEP information.

**Key Job Responsibilities**:
**Job Specification (not totally inclusive)**
- Daily invoicing of PODs - Stamped and signed.
- IEPC Monitoring and supporting CSR team with documentation and IEPC reports.
- Follow up on items delivered but not invoiced.
- Scanning and attachment to SAP of all documents.
- Creation of Credit notes - in accordance with Company rules and governance.
- Process planning of all internal and external audit requirements.
- Enforcing KMC Governance and Maintaining KMC policies.
- Do Service order entries on the Customer Procurement Portals
- Liaise and assist the R&R CSRs daily with regards to the day to day updating, processing of R&R / CEP information.

**Qualifications/Requirements**:
**Minimum Skills and experience required**
- Grade 12
- Customer Service-related Qualification will be advantageous.
- SAP knowledge
- Microsoft Office - Excel knowledge
- Customer contact and relations experience
- Order process flow experience beneficial

**Additional Information**:
**Behavioural Competencies required**
- Must be able to work independently without supervision.
- Ability to communicate effectively at all levels.
- Self starter and can perform well under pressure.

**Key Performance Behaviors**:

- Leadership
Continuous Learning
Effective Relationships
Critical Thinking
Service Orientation
Drive for Results
Communication
Customer Focus
Operational Excellence

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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