Graduate, Technical Support

1 day ago


Pretoria, South Africa DigiCert, Inc. Full time

**Graduate, Technical Support (Spanish Language)**: at DigiCert

Pretoria

**ABOUT DIGICERT**

We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.

***:
We are in the market for a **Graduate, Technical Support **with** native, bi-lingual or business proficiency in Spanish **to join our Technical Support team based in Cape Town.

As** Graduate, Technical Support (Spanish Language)** you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

**_ This is a remote position._**

**WHAT YOU WILL DO**:

- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

**WHAT YOU HAVE**:

- **Native, bi-lingual or business proficiency in Spanish (essential)**:

- **Computer Science, Information Systems or Information Technology qualification (strongly preferred)**:

- 0+ years technical support or IT client interfacing experience
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
- Familiarity with UNIX script commands, website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.



  • Pretoria, South Africa DigiCert, Inc. Full time

    at DigiCert Pretoria ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...


  • Pretoria, South Africa EPI-USE Africa Full time

    EPI-USE is best known as the world’s largest and most experienced independent ERP HR and Payroll specialist. Designing, building, and implementing a mix of cloud-based and on-premise systems; focused on people and finance for large, complex multinational corporations. Our solutions range from standard vendor-based implementations to bespoke solutions...

  • Technical Support

    1 week ago


    Pretoria, South Africa HandPicked Recruitment Full time

    Minimum requirements: - Relevant tertiary education would be an advantage. - 3+ years’ experience within the same or similar role giving technical support to clients - Hands-on person who has overall technical skills - Excellent communication at all levels - Must have the ability to think out of the box and solve problems - Excel, Mikrotik knowledge -...

  • Maintenance Graduate

    7 months ago


    Pretoria, South Africa Faurecia Full time

    **Main purpose of the role** The Maintenance Graduate is responsible for ensuring an optimum process to support the tracking & updating of the Plant Non TRS & Maintenance KPI & Maintenance Roadmap. **Essential responsibilities and duties** As a Maintenance Graduate, your main responsibilities are as follow: - Capture Plant NON TRS. - Maintain & Analyse...

  • Technical Support

    6 days ago


    Pretoria North, South Africa Handpicked Recruitment Full time

    **Salary**: Negotiable, depending on experience Do you have an interest in the Solar industry. Are you technically inclined and like to solve problems? Then this is for you! Working hours: Monday - Friday 07:30- 16:30 with flexi hours after 6 months of employment Opportunity for a Technical Support Consultant to join a firm in Pretoria, Moot...


  • Pretoria, South Africa SNG GrantThornton Full time

    **Job Purpose** Graduate Consultant will be responsible for delivering graduate recruitment, administration and support the Graduate team. Success in the role will require excellent planning, strategy and administrative ability coupled with strong attention to detail. Functional Tasks - Full cycle recruitment for graduate and intern requirements both in...


  • Pretoria, South Africa Hire Resolve Full time

    Job Description: Civil Engineer Graduate Location: Pretoria Client: Hire Resolve Hire Resolve is seeking a motivated and ambitious Black female Civil Engineer graduate for a position with our client in Pretoria. This is an excellent opportunity for a recent graduate who is passionate about structural engineering, particularly in the field of bridge...


  • Pretoria, South Africa HandPicked Recruitment Full time

    **Minimum requirements**: - Relevant tertiary education would be an advantage. - 3+ years’ experience within the same or similar role giving technical support to clients - Hands-on person who has overall technical skills - Excellent communication at all levels - Must have the ability to think out of the box and solve problems - MS Office proficient -...


  • Pretoria, South Africa GP Consult Full time

    Gauteng, Tshwane (Pretoria) - R 20000 - R 20000 Monthly Basic Salary **Technical Support / IT Support Specialist - Legal Industry - Lynwood Pretoria** **Requirements**: - 2 Years experience in similar position - Windows 10 / 11 Experience - MS Office Experience - Windows Active Directory Advantageous - Networking - ArcServe - Windows Group Policies -...


  • Pretoria, South Africa Herotel Full time

    Applications are invited for the **Technical Support Agent**position to be based in **Tshwane**. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...


  • Pretoria, South Africa RJPersonnel Full time

    2years - Providing Internal IT Support for desktops, printers, servers and laptops. - Ensuring that desktop, server and laptop backups are completed. - Updating and submitting daily and weekly dashboards with regards to the progress of calls and/or projects. - Providing technical desktop support to customers. - Troubleshooting and Incident resolution with...


  • Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 66972**Job Type** - Permanent**Job Title** - Technical Support Agent**Computer Skills** - A+,Cambium,Juniper,MikroTik,N+,ubnt**Industry** - Computer - IT**City** - Tshwane (Pretoria)**Province** - Gauteng- Require a dedicated and driven individual to join the Support Team (routing, setups, radio links, fibre etc.)- Roles and...


  • Pretoria, South Africa Faurecia Full time

    **Main Purpose** The Improvement Co-Ordinator graduate is responsible for driving the implementation of Production Control & Logistics (PC & L) tools and methodologies within a plant. **Essential Responsibilities and Duties** (Improvement coordinator graduate is responsible for the following: - Support Improvement Coordinator with the implementation on...


  • Pretoria, South Africa The Hiring House Full time

    **Responsibilities** - Provide hardware and software support (LAN & WAN) - Provide 2nd line support to users on helpdesk - Assist with first line support in boardrooms. - Assist with first line printer support - Provide electronic access relating to buildings Procurement - Assist users **Requirements**: - Matric - National diploma in IT...


  • Pretoria, South Africa Faurecia Full time

    **Vacancy**: **Job Title : Material Planner Graduate**: **Location : Pretoria**: **Reports To : PC&L Manager**: ***: **Description**: Our [Interior plant] is looking for a Material Planner Graduate for its [Pretoria plant] at [Pretoria]. The role of a Material Planner is to verify that production line delivery aligns with minimum stock targets and logistics...


  • Pretoria, Gauteng, South Africa Hire Resolve Full time

    **Job Title:** Civil Engineer Graduate**Company Overview:** Hire Resolve is a leading recruitment agency seeking a talented Civil Engineer graduate for a position with our esteemed client in Pretoria. We offer excellent opportunities for recent graduates to kick-start their careers in the field of structural engineering.**Estimated Salary:** R600,000 per...


  • Pretoria North, South Africa Handpicked Recruitment Full time

    Technical Support **Salary**:Negotiable, depending on experience Do you have an interest in the Solar industry. Are you technically inclined and like to solve problems? Then this is for you! **Working hours**: Monday - Friday 07:30- 16:30 with flexi hours after 6 months of employment Opportunity for a Technical Support Consultant to join a firm in...


  • Pretoria, South Africa Kamo Placement Full time

    Gauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related, Negotiable) **JOB DESCRIPTION** - Provide thought leadership and strategic direction for the work of the ITS Division, develop functional plans aligned to the PA and departmental strategy and clarify performance expectations for staff. - Ensure compliance with legislative and regulatory...


  • Pretoria, South Africa British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BATSOUTH AFRICA IS LOOKING FOR A GLOBAL GRADUATE - CORPORATE AND REGULATORY AFFAIRS FUNCTION** **SENIORITY LEVEL**:Global...


  • Pretoria, South Africa Emporium Human Capital Full time

    Technical Customer Support Specialist (POS24351(A)) AREA: PRETORIA EAST SALARY: R15 R18K per month (+- R750per week for standby) We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical and non-technical assistance to our clients, conducting...