Renewable Energy E-commerce Consultant

3 weeks ago

Durban, South Africa Rubicon Full time

**About the E-Commerce Solar Consultant**

We are looking for an experienced e-Commerce Solar Consultant for our Residential Energy Division. As an e-Commerce Solar Consultant, you will create quotes and orders created from our extensive customer base for the Gauteng and KwaZulu Natal regions. You will organize, quote, and execute website enquiries.

**Please note**: this is an on site position based at either our Johannesburg or Durban offices.

Roles and Responsibilities
- Assist current and potential customers that will be doing business through our e-Commerce websites/portals.
- Update customer database with contact details and interest information from prospective customers.
- Maintain up-to-date knowledge about product information and promotions.
- Respond to customer queries promptly and professionally.
- Provide excellent services and ensure customer satisfaction
- Stay abreast with online marketing trends and competitors
- Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc) to stay organized.
- Attend sales training and educational programs for professional development.

**Requirements**:

- Matric/NQF 4 equivalent **required **(relevant Tertiary qualification an advantage)
- 2+ years experience gained in a fast-paced, e-Commerce business.
- Experience within the Renewables Solar industry highly preferred
- Hands-on experience in managing and maintaining e-Commerce websites/portals.
- Computer literacy - highly Computer literate and comfortable using Excel Pivot Tables, VLOOKUP's etc.
- Knowledgeable of the e-Commerce space that includes marketing strategies, various leading e-Commerce website builders (e.g. Shopify), product development, competitive strategies, consumer research, industry trends and usability best practices.
- Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
- Familiarity with web design and a keen eye to detail.

**Key Personal Attributes**:

- Competent Professional business written and verbal communications skills. The ability to express yourself clearly and effectively within the company.
- An ability to provide excellent customer service - Service focus by responding to internal customers' needs by doing it right the first time.
- Excellent time management, organizational, and follow-through skills.
- Analytical and multitasking skills.
- Disciplined Approach by being Punctual, Strong Attendance Record, getting back to customers, suppliers, and internal staff, and returning calls.
- Attention to detail while maintaining the ability to see the implications for the bigger picture
- An ability to respond quickly and accurately to requests
- A creative outlook with a problem-solving attitude.
- Self-motivated - Meet and exceed all that is required of you in your job.

**About Rubicon Group**:
Rubicon Group is a young, dynamic, and high-growth company operating in exciting markets. We are looking for smart, hard-working people with integrity to join us. One of our goals is to continually improve our business, and to that end, we are seeking people who enjoy a challenge, are keen to learn, take ownership, think critically, and provide new solutions on where we can improve. We offer a great work environment, market-related remuneration packages, and an opportunity to develop personally and within a team.

Rubicon Group is dedicated to advancing transformative technologies in emerging markets.

Our focus areas are sustainable technology, encompassing renewable energy and storage, e-mobility, intelligent lighting, and building management as well as industrial technology, comprising advanced factory automation, connectivity, and robotics.

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