Seasonal Supervisor

3 months ago

Cape Town, South Africa One&Only Cape Town Full time

Seasonal Supervisor (Isola)
(13035)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

**To assist in overall restaurant operations management in promoting and ensuring total guests’ satisfaction with a high standard of service and maximize potential revenue through exceeding guests’ expectations and hospitality. To promote and ensure a strong team environment in ensuring colleague motivation and satisfaction in delivering their duties promptly and courteously. As well as the supervision of duties and responsibilities of colleagues and set SOP’s for the outlet.**

**Key Duties and Responsibilities**

Maintain complete knowledge of:

- All liquor brands, beers and non-alcoholic selections available in the outlet.
- The particular characteristics and descriptions of every wine / champagne by glass and most major wine on the wine list, as well as understand the focal concept of each. e.g. cocktails served at Isola.
- Designated glassware and garnishes for wines and beverages.
- All menu items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
- Constantly review on daily specials and top sales items; update briefing board throughout shift. Ensure that colleagues are aware of such.
- Daily reservation updates and V.I.P. list.
- Scheduled in-house group activities, locations and times.
- Correct maintenance and use of equipment.
- All department policies/services procedures.
- Strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving

Financial & Area Management
- To maintain the restaurant profits through increased revenue and minimizing of costs.
- To be responsible of restaurant asset management.
- To accurately forecast business demands on weekly basis to ensure efficient staffing, food and general supplies ordering.
- Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify and cleanliness.
- Follow and maintain established par levels for supplies and equipment.
- Complete requisitions to replenish shortages or additional items needed for the anticipated business.

Service & Guest Relations
- Check the status of all orders and ensure that they are delivered within designated timelines.
- Assist and guide colleagues with their job functions to ensure optimum service to guests.
- Assist Assistant Manager to conduct formal colleague training program on food and beverages and service standard.
- Monitor guest reactions and confer frequently with service colleague to ensure guest satisfaction.
- Review guest feedback with Assistant Manager to check on guest satisfaction and offer further assistance..
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Monitor and maintain cleanliness and working condition of restaurant equipment, supplies and work areas.
- Assist in taking guests’ orders, following specified procedures, as necessary to ensure department standards.
- Handles all guest complaints immediately, courteously and satisfactorily
- Greet all guests and escort them to their allocated tables
- Exhibit a thorough knowledge and confidence in communicating with guests in all instances.
- Initiate guest interaction through seeking and soliciting feedback from guests.
- Promote positive guest relations at all times.
- Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- Inspect table set-ups; check for cleanliness, neatness and agreement with guest’s order and departmental standards; rectify deficiencies with respective personnel.

Staff
- Maintain colleague supervision at all times
- Organize coordinate, direct colleague in set-up, service and breakdown of hospitalities in accordance with restaurant

  • Seasonal Room Supervisor required

    2 weeks ago

    Cape Town, South Africa Neptune Full time

    We are currently seeking experienced Seasonal Room Supervisors to be based in Cape Town within the hospitality industry. The purpose of the Room Supervisor is to supervise and oversee the daily workings of the organisation operations. Responsible to maintain a high-quality standard of organisations deliverables in line with specific SLA’s and provide...

  • Seasonal Room Supervisor Required

    1 week ago

    Cape Town, South Africa Tsebo Group Full time

    **About Us**: We are currently seeking experienced Seasonal Room Supervisors to be based in Cape Town within the hospitality industry. The purpose of the Room Supervisor is to supervise and oversee the daily workings of the organisation operations. Responsible to maintain a high-quality standard of organisations deliverables in line with specific SLA’s and...

  • Seasonal Hospitality Operations Lead

    1 week ago

    Cape Town, Western Cape, South Africa Neptune Full time

    We are seeking experienced Seasonal Room Supervisors to be based in Cape Town within the hospitality industry.The purpose of this role is to supervise and oversee the daily workings of our organisation's operations. The successful candidate will be responsible for maintaining a high-quality standard of our deliverables in line with specific Service Level...

  • Temporary Seasonal Sales Assistant V&A

    1 month ago

    Cape Town, South Africa Lush Cosmetics Full time

    ***Please only respond if the V&A LUSH is your store of choice!!*** Seasonal staff needed for upcoming season trade. Looking for friendly, reliable and self motivated staff that are able to think on their feet and handle the exciting seasonal busy months. Company Description Lush Fresh Handmade Cosmetics South Africa values sustainable and ethical practices,...

  • Reservations Supervisor

    2 months ago

    Cape Town, South Africa Hilton Full time

    Reservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...

  • Seasonal Bartender

    3 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Seasonal Bartender (13038) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Landscape Supervisor

    5 months ago

    Cape Town, South Africa Integration Full time

    **Landscape Supervisor** Our Client is a mixed-use development in Cape Town combining office, retail, residential and leisure components in an integrated, stimulating and aesthetically pleasing urban environment. They are looking for a Landscape Supervisor who will assist the Horticulturist in all aspects of the design & maintenance of landscaping and...

  • Materials Management Supervisor

    3 weeks ago

    Cape Town, Western Cape, South Africa Guardian Recruiting (Pty) Ltd Full time

    Job Title: Raw Materials Stores SupervisorJob Summary:We are seeking a seasoned Raw Materials Stores Supervisor to oversee the efficient management of our raw material stores.Key Responsibilities:Ensure timely and accurate management of all activities within the stores.Improve stores team and processes to meet production facility demands.Apply knowledge and...

  • Senior AR Supervisor

    4 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    A top multinational conglomerate is seeking a seasoned Accounts Receivable Supervisor to spearhead their dynamic finance team in the Cape Town CBD. Key Responsibilities: Ensure adherence to global customer procedures and payment processesSupervise and train a team to manage the Order-to-Cash, Billing, and Credit Control teamsImplement process improvements...

  • Parking Supervisor

    6 months ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas) **Reporting to the**: Parking and Logistics Manager **Key responsibilities will include but are not limited to**: **1. Managing and control of traffic flow around the CTICC** - The management and control of ergonomic flow of traffic...

  • Seasonal Fixed Term F&b Supervisor

    2 months ago

    Cape Town, South Africa Belmond Full time

    As a F&B Supervisor at the Mount Nelson, you will drive excellence to all guests, while crafting lasting culinary experiences, orchestrated by the attentive, knowledgeable, and approachable staff. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. **Primary Responsibilities Include**: - Assist with the...

  • Seasonal Fixed Term F&b Supervisor

    2 months ago

    Cape Town, South Africa Belmond Management Full time

    As a F&B Supervisor at the Mount Nelson, you will drive excellence to all guests, while crafting lasting culinary experiences, orchestrated by the attentive, knowledgeable, and approachable staff. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. **Primary Responsibilities Include**: - Assist with the...

  • Seasonal Fixed Term F&B Supervisor

    2 months ago

    Cape Town, South Africa Belmond Full time

    As a F&B Supervisor at the Mount Nelson, you will drive excellence to all guests, while crafting lasting culinary experiences, orchestrated by the attentive, knowledgeable, and approachable staff. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include: - Assist with the hiring,...

  • Seasonal Fixed Term F&B Supervisor

    2 months ago

    Cape Town, South Africa Belmond Full time

    As a F&B Supervisor at the Mount Nelson, you will drive excellence to all guests, while crafting lasting culinary experiences, orchestrated by the attentive, knowledgeable, and approachable staff. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.Primary Responsibilities Include: Assist with the hiring,...

  • Residential Building Maintenance Supervisor

    5 months ago

    Cape Town, South Africa Armstrong Appointments Full time

    Cape Town - Posted 5 hours ago **Main job function** The Residential Supervisor will be responsible for the implementation of maintenance to all residential building fabric and associated infrastructure. They will supervise, direct, and manage all contractor/s in a specified discipline and will be expected to inspect such work, ensuring that work orders...

  • Waitron X4

    3 months ago

    Cape Town, South Africa PULLMAN Full time

    Job DescriptionScope of Position:Serves guests (prepares the dining room, provides waitron service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waitron service.Specific duties, responsibilities & Key performance...

  • Waitron X4

    3 months ago

    Cape Town, South Africa PULLMAN Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. **Job...

  • Brand Ambassador

    3 months ago

    Cape Town, South Africa Carrol Boyes Full time

    § Encourage customers into the store and convert browsers into customers§ Meet targets and drive sales volumes – upselling§ Ensure Merchandising is visually appealing and stocked§ Reconcile Banking and till sales daily§ Enter sales and ensure correct sale procedure§ Ensure pleasant and satisfied customer experience§ All other duties as assigned by...

  • Brand Ambassador

    3 months ago

    Cape Town, South Africa Carrol Boyes Full time

    § Encourage customers into the store and convert browsers into customers § Meet targets and drive sales volumes – upselling § Ensure Merchandising is visually appealing and stocked § Reconcile Banking and till sales daily § Enter sales and ensure correct sale procedure § Ensure pleasant and satisfied customer experience § All other duties as...

  • Reservations Supervisor

    5 months ago

    Cape Town, South Africa Newmark Hotels Full time

    **JOB TITLE: Reservations Supervisor** **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....