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Operations Executive

4 months ago

Durban, South Africa Izwe Warehouse Management Solutions (iWMS) Full time

**Role**:Operations Executive

**Experience**: 0-1 year

**Employment Type**:3-months Contract

**Department**: Operations Dept

**Report to**:Operations & Compliance Manager

**Location**: Durban, and Cape Town

**Role Summary**:
Calling all graduates If you are a recent graduate currently unemployed based in Cape Town, and Durban, looking for an opportunity to kick-starting your career in the Supply Chain & Logistics, and Freight industry then this opportunity is for you

Our client in the Logistics and Freight industry is looking for Operations Executive Responsible for completion of all aspects of daily shipment operations. Work closely with the Operations Manager and the operations team to overcome day to day operational challenges. Contribute to ensuring a conducive, collaborative, and productive work environment for their department.

**Main Tasks and Specific Duties**:

- General Operational Duties:_
- Maintain the day to day allocated freight workload.
- Prepare, handle, and process documentation including reference shipment, progress order, arrange pick up/delivery, select & book carrier, negotiate rate & schedule, consolidate, update client
- Track & trace cargo, update online web facilities.
- Liaise with carriers, partner agents & other parties to ensure information is up to date & correct.
- Arrange collections, deliveries with hauliers, agents & other parties.
- Attend 3rd party warehouses for Labelling/inspection of cargo etc.
- Update Post departure / Proof of Delivery information
- Produce accurate and timely client billing.
- Assist road freight and other modes as required.
- Customs Entries:_
- Complete Customs Entry using current software in operation.
- Customer Services:_
- Account Management - Responsible for Customer service for selected Customers to include all means of correspondence, problem resolution and visits as and when required
- Create & Maintain Customer SOPs aimed at providing an excellent customer service experience
- Update agents/customers regarding shipment status
- Resolve customer claims and delivery shortages
- Quote existing customers and agents on sea and air consignments as required
- Answer phone calls in a polite & efficient manner
- Sales Support:_
- Collaborate with Sales department as required
- Gove close attention & support to new customers
- Collate sales information on prospective customers to be passed onto Sales department
- Help develop good relations with overseas partner agents
- Other Administrative Tasks:_
- Communicating with overseas partner agents, maintaining a professional relationship
- Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements
- Ensure accounts queries are processed within required times
- Provide cover for staff holidays, as required
- Ensure that at the end of the day you leave your working area clean & tidy, in line with the clear desk policy in operation
- Plus, other duties that may be required from time to time by the company or any member of the group of companies owned by the Directors

**Job Requirements**:

- 0-1 year of experience in operations management or related field
- Experience with customer services, Sales support, and in other administrative tasks
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Strong understanding of business operations and production processes
- Ability to think strategically and to translate strategic plans into action
- Qualification in business, operations management, or related field

**Job Type**: Contract
Contract length: 3 months

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Operations management, customer services and Sales Support (preferred)