Front Office Manager
2 weeks ago
**VACANCY: FRONT OFFICE MANAGER**
HYATT HOUSE
ZA - GT - Johannesburg
Full - time
Monthly South African Rand (ZAR) pay basis
**Salary**: Negotiable
Position: Front Office Manager
Place of Work: Hyatt House Rosebank Hotel Division: Operations
Responsible To: Cluster Hotel Manager
**Scope and General Purpose of the Job**:
**Duties include but are not limited to**:
**Operations**
- Oversee daily operation of the front office desk, including guest check-in/check
- out, room reservation and guest satisfaction.
- Train, supervise and mentor front office staff to ensure adherence to hotel standards.
- Participate in the recruitment and selection process of front office staff.
- Assist in implementing strategies to maximize room revenue and occupancy levels, including upselling and cross-selling techniques.
- Oversee the check-in/check-out process, including room assignments, billing, and payment processing.
- Monitor and enforce hotel policies and procedures to ensure compliance and uphold standards of quality and service.
- Maintain accurate records and reports related to front desk activities, including occupancy, revenue, and guest feedback.
- Coordinate with other departments to ensure seamless service delivery.
- Handle guest complaints and concerns with professionalism and patience.
- Maintain an organized and efficient front desk.
- Implement and monitor office budget and expenses.
- Stay updated with the latest trends in front office operations and hospitality technology.
- Promptly handle, follow up and secure any lead received by the Sales/events or Reservations department.
**Skills, Knowledge and abilities**
- Highly observant
- Problem Solver
- Effective Communicator
- Ability to work under pressure
- Good time management
- Customer focused
- Strong leadership and people management skills
- Excellent planning and organizational skills
**Qualifications & Experience**:
- Degree/ Diploma in Hospitality Management or related field
- Minimum of 5 years’ experience in Hotel front office operations, with at least 2 years’ experience in a Supervisory or managerial role.
- Advanced knowledge of MS package
- Must be able to work shifts, as well as weekends and public holidays as per required.
**Systems Knowledge**:
- Reserve - Advantageous
- Opera
**We Offer**:
- Competitive salary
- Opportunities for professional growth and development
- Employee discounts
- Job Type: Full - time, Permanent
**Closing date**: 17 May 2024
**Education**:
- High School (matric) (preferred)
**Experience**:
- hospitality: 4 years (required)
Application Deadline: 2024/05/17
Expected Start Date: 2024/06/03
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