Assistant Front Office Manager

2 weeks ago

Johannesburg, South Africa Marriott International, Inc Full time

**Job Number** 23014085

**Job Category** Rooms & Guest Services Operations

**Location** Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- **Communication**:

- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- **Professional Demeanor**:

- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the

  • Assistant Front Office Manager

    1 day ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23006807 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Assistant Front Office Manager

    2 days ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23042191 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Front Office Manager

    1 day ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23135212 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Front Office Manager

    1 day ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23023951 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Front Office Manager

    10 hours ago

    Johannesburg, South Africa MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Front Office Manager

    1 day ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    A large 4 - Property with over 200 bedrooms is looking to employ an expierienced Assistant Front Office Manager, with the following skills: - At least three years’ experience in the same or similar position at a 4 or 5 star hotel and a Tertiary qualification at hotel school or something similar will be an advantage. **Skills & Abilities**: Must have...

  • Front Office Representative

    Found in: beBee jobs ZA - 1 week ago

    Johannesburg, Gauteng, South Africa Jobking Full time

    Our clients are looking for professionally groomed and experienced front office representatives for various long and short-term temporary assignments.Duties:Run front office desk;Answer telephones;Take and deliver messages timeously;General administration duties, including filing, faxing, photocopying, scanning and emails;Assist and announce visitors;Assist...

  • Front Office Manager

    2 days ago

    Johannesburg, South Africa The Recruitment Specialists Full time

    Gauteng, JHB - Southern Suburbs Front Office Manager Location: Johannesburg South, Gauteng **Salary**: R 12 000 + commission on all services and on retail. Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. World class property is looking for a strong Front Office Manager for a very busy spa. Ideal for a...

  • Front Office Coordinator

    1 day ago

    Johannesburg, South Africa African Energy Full time

    African Energy SA is bassed in central Sandton and are recruiting a receptionist to manage our front desk on a daily basis to perform a variety of administrative and marketing tasks. Greet and welcome guests as soon as they arrive at reception. Direct visitors to the appropriate person and office. Answer, screen, and correctly forward incoming phone...

  • Front Office Duty Manager

    1 week ago

    Johannesburg, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Front Office Manager

    2 weeks ago

    Johannesburg, South Africa Mercure Johannesburg Bedfordview Hotel Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...

  • Front Office Duty Manager

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa The Capital Hotels, Apartments & Resorts Full time

    The Capital Hotels, Apartments & Resorts’s job vacancy, Career and Recruitment Job title : Front Office Duty Manager – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Description The Front Office Duty Manager is responsible for the supervision and control...

  • Customer Relations Officer

    6 days ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders **Keys Result Areas** - Academic Operations and Customer Support - Campus Operations and Team...

  • Receptionist/ Front Office Clerk

    10 hours ago

    Johannesburg, South Africa RJPersonnel Full time

    2years - Address all incoming calls and visits to our premises - Build follow-up mechanisms for every eventuality - Report and follow-up on communication lines malfunction - Control access to our premises - Reroute internet inquiries - Liaise with courier companies for collection/ deliveries - Control petty cash - Render administrative assistance to...

  • Office Manager

    2 days ago

    Johannesburg, South Africa Macdonald & Company Full time

    **Location**: **Johannesburg** **Salary**: **600,000** **Job Type**: **Permanent** **Reference**: **68077** **Job Summary**: Are you looking to advance your career with a top-tier real estate fund? Our client, a leading South African Real Estate Investment Trust (REIT) develops, owns and manages large portfolios of commercial, industrial and retail...

  • Vehicle Receptionist and Front desk officer

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa First Degree Recruitment Full time

    Receptionist and Front desk officerWe have a vacancy for a Receptionist and Front desk officer with a vehicle dealership based in Johannesburg.Duties:They take calls, react to emails, greet potential customers, handle complaints, and perform other front-desk tasks through the dealership.RequirementsMinimum of 3 years experience in reception and front...

  • Front Desk Manager

    1 day ago

    Johannesburg, South Africa The Recruitment Specialists Full time

    Gauteng, JHB FRONT DESK MANAGER Location: Johannesburg, Gauteng **Salary**: R11 000 basic + commission on sales personally performed A luxury hotel Wellness centre is urgently seeking a Front desk manager. This role is ideal for Spa managers or a Head therapist wanting to Step to Spa manager. Well suited for an energetic, professional, and well groomed...

  • Front and Back Office Supervisor

    2 weeks ago

    Johannesburg, South Africa JD Group Full time

    Introduction: We are looking for an experienced Front & Back Office Supervisor to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to supervise store operations through strong administrative skills, excellent customer service and stock management. Description: To effectively supervise the...

  • Front of House Coordinator

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa Mimecast Full time

    Mimecast’s job vacancy, Career and Recruitment Job title : Front of House Coordinator jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 01, 2024 Quick Recommended Links Jobs by Location Job by industries What you’ll do Initial point of contact for all Mimecasters in the Johannesburg office. Provide support for the local...

  • Senior Manager: Front/Middle Office

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Absa Group Limited Full time

    Absa Group Limited’s job vacancy, Career and Recruitment Job title : Senior Manager: Front/Middle Office – Sandton jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 25, 2024 Quick Recommended Links Jobs by Location Job by industries Job Summary To develop tactical strategy and delivery plans, formulate associated practice/s and...