Operations Manager Hospitality

2 weeks ago

Durban, South Africa Tsebo Group Full time

**About Us**:
Tsebo Cleaning and Hygiene Solutions is currently in search for a Cleaning Operations Manager within Hospitality to provide hospital-level cleaning services, no matter the environment. The main purpose of this role is managing clients contract and execute cleaning functions as per the agreed SLA by maximizing financial and operational performance and minimizing risk.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Maintain high-quality standards of the organization's deliverables in accordance with site-specific Service Level Agreements (SLAs).
- Manage client relations, perform cleaning and equipment inspections, and support the development of site management.
- Ensure efficient resource allocation, maintain high service standards, manage new unit openings and closures, retain contracts, and manage company assets.
- Regularly meet with clients, respond to requests, complete required reports, and communicate relevant information to contract managers and line management.
- Adhere to recruitment policies, manage biometric systems, approve salaries, enforce disciplinary codes, conduct performance appraisals, and participate in succession planning.
- Adhere to Occupational Health and Safety requirements.
- Manage unit budgets, billing, financial analysis, procurement processes, and debtor collection.
- Stay updated on industry trends, maintain morale and motivation, attend meetings and training sessions, protect the company's brand, ensure compliance with policies and procedures, and identify cross-selling opportunities.

**Skills and Competencies**:

- Understand cleaning principles and knowledge of company policies and procedures.
- Broad exposure to the service industry within hospitality
- Understanding of cleaning principles and procedures.
- Strong knowledge of business management principles, including financial skills.
- Excellent people skills and understanding of industrial relations.
- Strong client relationship management and communication skills.
- Familiarity with scheduling staff and assigning cleaning tasks efficiently.
- Excellent sense of urgency and flexibility
- Independence in work and minimum supervison

**Qualifications**:

- Minimum Matric qualification (high school diploma).
- Relevant tertiary qualification and/or equivalent experience in Hospitality Management preferred.
- Minimum of 5 years of management experience in a similar environment at the middle management level.
- Experience in managing large teams and a portfolio of clients.
- Valid driver's license and own reliable vehicle.

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