Service Manager

2 weeks ago

East London, South Africa BIDVEST VERICON Full time

**Scope**
- Excellent communications & relationship building skills
- Managing of staff and client needs
- Feedback to clients daily with regards to delivery and order status
- Work strictly according to company policies and procedures
- Control direct expenses and temp manpower
- Macro managing of the operational departments
- Industrial relations & Recruitment
- Ensure all deadlines are met with regards to customer and client demands
- Ability to manage a plan weekly fleet of collections, deliveries and volume output
- Daily Communication/meetings with staff
- Must have experience within the commercial industry warehousing and inventory
- Monitor and plan accordingly on production and receiving schedules
- Quality and accuracy inspections of picking and packing of relevant products
- Ensure compliance to customer order requirements and spec’s
- Own transport with Code 8 (B) license
- Compliance and execution to all safety rule and regulation
- Monitor and manage shift patterns and punctuality
- Should have financial understanding based on budgets, forecasts, wages and invoicing
- Compiling of daily, weekly and monthly reports
- Compliance to operational KPI’s site specific

**Minimum Qualifications required**
- Matric /Grade 12
- Computer literate: MS package
- Minimum 5 years’ warehouse / logistics’ and inventory management experience
- Relevant qualifications for warehouse management as well as Sig Sigma and SHERQ.
- 3 Years retail experience
- JDE,SAP,ORICLA experience

**Other**

1. Must be in possession of a valid RSA driver’s license and own transport(It will be Beneficial)

2. Must be able to work flexible hours

3. Need to be able to understand the information analytically.

4. Forklift License

**Character Traits**

1. High energy levels

2. Self-motivated

3. Team player

4. Relationship builder and maintainer

5. Positive outlook

6. Good time management

7. Ability to take ownership

8. Excellent planning skills

9. Highly organized and deadline driven

Evaluation Criteria:
1. Must be able to work without direct Supervision on Clients site

2. Must be computer literate, Excel intermediate. Competency will be tested.

3. Must be able to compile reports

4. Must be able to communicate in English to various staff levels on site

5. Must be able to work overtime on short notice

6. Attention to detail and accurate recording of information is key requirements of the positions

7. Working experience in Production / Warehouse Areas will be advantage

8. Working experience in Receiving and Issuing of stock is a prerequisite.

9. Needs to have strong problem solving skills.

Pay: R18,000.00 per month

Ability to commute/relocate:

- Rustenburg, North West: Reliably commute or planning to relocate before starting work (required)

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