Car Rental Sales Agent Administrator

2 weeks ago


Cape Town, South Africa Ellahi Consulting Full time

South Africa's leading Car Rental Group

**Location**:Airport industria, Cape Town

**Salary**: R13500 - R14000 with provident fund benefit and a medical aid subsidy.

**Core purpose of the role**:To provide administrative support to the branch to ensure information and financial hygiene; efficient and effective systems operation, administrative sales support and adherence to audit requirements.

**Academic Qualifications**

Essential:

- Matric
- Valid Code 8 driver’s license
- Incumbent to be well presented.
- Tertiary qualification (advantage)

**Work Experience**
- 2-3 years’ administrative experience.
- Customer facing (advantage)

**Knowledge**
- Previous experience in wizard and as400 is an advantage
- Knowledge of and passion for cars and their workings.

**Skills**
- Excellent communication skills - verbal
- Good written skills
- Good planning skills
- Good problem solving abilities
- Able to work independently and unsupervised to meet all deadlines.

**Personal Attributes**
- Well groomed & well spoken.
- Confidence in addressing people.
- Courteous to all customers - internal and external
- Ability to thrive in a pressurized environment.
- Able to work in a fast-paced environment.
- Problem solving and handling of conflict.
- Able to make decisions easily.
- Multitask - flexibility in being able to work with 2 products.
- Able to work flexible/changing shifts including

*
- Passionate about service and exceeding
- expectations
- Team player

**Competencies**
- Willing to work shifts - 8 to 5 Mon to Fri and every second weekend for 5 hours per day.
- Willing to work overtime at short notice when need arises.
- Incumbent responsible for own transport to and
- from work at flexible times.

**Outcomes**:

- Ensure that the company’s standards are met or exceeded at all times.
- Exceeding the financial budget
- Meet and exceed Customer Survey Index targets for Luxury Cars
- Inputting all figures with precision.

**Key deliverables and outputs**

**Operational**
- Fuel allocations daily and monthly in excel
- Fuel Card reconciliation
- Petty Cash Claims and recons
- Wizard reports - daily and weekly
- Wizard reservation requests - contacting and quoting customer
- Uniform ordering and reconciling
- Inputting of hours in excel daily
- Daily and monthly batching
- Daily and monthly filing
- Supplies - ordering and controlling
- Meetings - minute taking
- Hosting Huddles
- Answering all incoming calls
- Dealing with and solving queries internal and external customers
- Admin related tasks linked to as400 and wizard
- Cash ups for Chauffeur Drive in as400 and wizard
- Check ins for Luxury Cars in as400 and wizard
- Exceeding Customer Survery Index targets by offering superior service consistently
- Delivery of superior service to internal and external customers
- Rental transactions for Luxury Cars & Chauffeur Drive
- Asset control and fleet control
- Hotel Bookings
- Office Maintenance
- Health and Safety
- Organising Training Courses
- Maintaining Training records

**Salary**: R13,500.00 - R14,000.00 per month


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