Service Manager

2 weeks ago


Tokai, South Africa Bonafide Human Capital (Pty) Ltd Full time

Job Title Service Manager - Our vehicle dealer client in Tokai is looking to employ an experienced Service Manager.

This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Position Overview

Specific Role Responsibilities
The responsibilities of a Service Manager include the following tasks:
Drive the achievement of productivity, efficiency and customer service level index goals and objectives.Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
Manage escalated workshop (technical) problems accordingly, including:
Escalation of technical/ product related issues to OEM SA.
Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
Ensuring future corrective action plans to address various technical problems are implemented.
Ensure accurate workshop capacity planning according to productive and available staff is done.Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
Achieve industry leading standards of customer care, process efficiency and cost control.
Exceed all targets and labour sales objectives through efficient workshop operations management.
Ensure efficient equipment and asset control, and administration processes.

**Job Types**: Full-time, Permanent

**Salary**: From R25,000.00 per month

**Experience**:

- Service Manger: 5 years (required)



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