Junior Branch Manager

3 weeks ago

Durban, South Africa Fidelity Services Group Full time

**Overall Purpose of the Job**: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To organically grow the branch, maintain high operational standards, meet deadline, achieve budget and endeavour to reduce crime levels.

**Minimum Requirements**
- Post matric qualification in General Management advantageous
- Sales, Marketing or Management diploma advantageous, or 5+ years proven track record in sales/sales management.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate - (existing or to be obtained on appointment)
- Experience in the Security Industry preferred

**Duties & Responsibilities**
**Leadership**
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.

**Sales and sales management**
- Recruit and maintain a suitable sales team to achieve the desired market share in the branch
- Coach and mentor sellers on an ongoing basis
- Manage sellers through a pipeline process
- Achieve monthly sales budgets (units and revenue) across all sales channels
- Develop appropriate marketing and sales strategies for the branch to support sales budgets

**Finance, Planning & Controls**
- Submit budget plans and stretch targets for each facet of the branch and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved
- Manage effective collections for the branch

**Operations**
- Develop and understanding of the customer needs to drive a localised service strategy.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken to ensure agreed service levels are maintained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no service disruptions occur due to vehicles off the road, this includes reduction in motor vehicle accidents (not limited to response), services and maintenance.
- Manage Community Operations Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty).
- Ensure that operational compliance iro FAMS, training, payroll etc is managed effectively by the responsible parties.

**Health, Safety and Environment**
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

**Marketing**
- Drive all marketing activations within the branch
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them
- Drive a culture of “content-creation” to remain relevant in the social media space
- Ensure that OTT strategies are implemented and relevant
- Drive effective/pro-active communications

**Commercial**
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

**People Management**
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

**Business development**
- Together with operational managers identify Residential Guarding and bulk sale opportunities
- Generate proposals for bulk business/Residential Guarding sites
- Drive community involvement through operational collaborations and the effective communication thereof
- Manage the profitability of Residential Guarding schemes

**Attrition**
- Manage all elements of attrition
- Drive reconnections within the branch
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

**Competencies (Technical & Behavioural)**
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, S

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