Spa Manager

2 weeks ago


Stellenbosch, South Africa Headspace Global Full time

**Job Title: Spa Manager**

**Location**: Stellenbosch
**Key Responsibilities**:

- Oversee daily spa operations, staff, treatments, and facilities.
- Balance therapists’ schedules to prevent burnout while maintaining service excellence.
- Maintain high standards of cleanliness, presentation, and guest care.
- Monitor financial performance, budgets, and revenue streams.
- Manage inventory, procurement, and spa e-commerce offerings.
- Develop and implement spa policies, packages, and new treatments.
- Collaborate with Marketing on promotions and content.
- Work with the Head Chef and other departments on bespoke spa experiences.
- Handle staff recruitment, training, and development.
- Foster a positive work environment that prioritizes staff well-being.
- Address guest feedback and resolve concerns.
- Perform treatments for VIP guests as needed.

**Qualifications**:

- ** CIDESCO in Aesthetics, ITEC in Aesthetics, or SAAHSP diploma/degree in aesthetics.**:

- **Minimum 5 years of experience as a Spa Manager in a luxury hospitality setting. 5-star essential**:

- Strong leadership, organizational, and people management skills.
- Expertise in spa treatments, staff training, revenue management, and marketing.
- Proficient in Microsoft Office, Shedul Salon Software, and preferably Easipos.
- Empathetic, detail-oriented, and able to work under pressure.

Salary R50 000 + depending on experience

Office Hours: Mon-Fri 8-5 or 6 + 1 weekend a month


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