Italian Language Call Centre Agents
2 months ago
**ITALIANS CUSTOMER SERVICE & SALES REPRESENTATIVES**
**JOB SPEC**
**Brief CSSR Job description**
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in the customer relations department in Italian & English languages
- Work on airline reservations systems & handle voice calls in English & Italian may include some written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call centre environment
**Requirements**:
- Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa
- **Permanent residence permit/ South African ID holders** only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred
**Employment terms and conditions**
1. Remuneration: R15800 CTC per month
2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
3. Operational hours:24/7; 365 days per week
4. Training: 4 weeks (Fully Paid).
5. Probation period: 4 months
6. Health insurance benefit (Paid for by the Company)
7. Work from hom may be considered:
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via
Company or own solution accepted).
**__________________________________**
**Job Types**: Full-time, Permanent
**Salary**: R15,800.00 per month
**Language**:
- Italian (required)
Expected Start Date: 2023/07/03
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