Vip Host

2 weeks ago

Cape Town, South Africa Initiate International Full time

A global online casino and sportsbook company has an exciting career opportunity for a **VIP Host** to join their team in **Cape Town**. You will be servicing high-value and VIP customers, and will be solely responsible for the retention and yield maximisation which will see you building close relationships with players by providing excellent customer service. Does this **job** sound like the perfect challenge for you? Keep reading
Your key **job** responsibilities as the **VIP Host** in **Cape Town** will include:

- Individual VIP account management
- Pro-active relationship building through varied communication channels
- Resolution of customer queries, complaints, technical problems and special requests
- Pro-active customer behavioural analysis and yield maximisation strategy
- Customer profitability and yield management via appropriate bonusing, gifting, hospitality and other initiatives
- Strategic management of big winners
- VIP portfolio reporting

Requirements for this **VIP Host job** in **Cape Town**:

- Proven 1-2 years working experience in a VIP or Outbound Host sales environment within online gambling
- Excellent customer service methods and techniques
- Excellent sports and sports betting knowledge. Casino knowledge advantageous
- Excellent written and verbal proficiency in English. Other South African languages advantageous
- Proficient in MS Excel
- Strong telecommunication skills and written communication
- Personable, outgoing and a seamless communicator who is knowledgeable in varied topics
- Great organisational and time-management skills
- Degree or Diploma will be advantageous

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