After Sales

3 weeks ago


Johannesburg, South Africa Staff Unlimited Recruitment Full time

My client in the Automotive industry is looking to employ an **After sales & Technical Coordinator** at their **Johannesburg** Branch.

**Duties and Responsibilities**:

- Responsible for developing and managing dealership/service station network, visiting dealership/service station regularly
- Responsible for providing technical support to dealers, including but not limited to providing technical data, solutions and on-site
- Responsible for collecting and dealing with the quality problem information feedbacks from dealers, feedback problems and follow up until the problem is closed according to the process
- Responsible for collecting and processing claims feedback from dealers, handling quality claims according to procedures, and auditing claims regularly
- Responsible for providing technical training and service training to dealers
- Responsible for the development and promotion of service station standard service process
- Responsible for checking and guiding dealers to improve service level
- Responsible for claims cost analysis, management and quality assurance policy planning
- Assistant in other work arranged by the service manager.

**Minimum Requirements**:

- Matric and relevant qualifications (Bachelor’s and above)
- 3 years work experience in Automotive industry
- Knowledge in automotive structure or major in technical technology.
- Have logical thinking and analytical thinking
- Excellent communication and cross-cultural team work ability

Reference nr: NDTechnicalJHB


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