Workshop Technician
1 day ago
The Workshop Technician provides support to Staff and Technical Learners to ensure that the day to day operation of the department runs smoothly and effectively. They manage and maintain physical resources, tools and machinery in the workshop and adhere to the set out health and safety procedures of the company.
- Specific duties include but not limited to;_
- Repairing of units within the Workshop according to the calls logged and attend as well as update same as per Technical MOU,
- Ensure all paperwork of completed calls have been submitted to the Helpdesk department,
- Liaising with customers on go-ahead of printers/scanners and or collections thereof,
- Reporting on calls done and productivity each week.
Ultimately the Workshop Technician will ensure that their set out budget per month, per quarter and per year are reached to ensure a productive and profitable Technical department.
**Responsibilities**:
- Ensure installations are done to customers requirements this includes troubleshooting and fixing of any issues of the hardware/software components.
- Hardware/software is to be serviced and resolved according to the maintenance/simplify agreement.
- Provide support to staff and technical learners with regard to solving of a technical nature or where specialist knowledge and/or experience is required.
- Install all the printers firmware updates and operating system on customer units.
- Ensure that the serial number and model of the printer is correct as per the job card, if not provide helpdesk with the amended details to follow up.
- Ensure the min calls per week, month are actioned as per MOU.
- Need to attend to minimum pm’s as per MOU per week.
- Ensure that a PO or warranty job number is received before work is performed.
- Ensuring maintenance and non-contractual growth and attaining department targets.
- Ensuring that the work area is neat and tidy at all times.
- Consistently manage own priorities so as to achieve all deliverables.
- Perform any other duties as an when assigned by Technical Manager and/or Technical Team Leader.
**Requirements**:
- Proven work experience as workshop technician or similar role
- Knowledge of printers and/or scanners within our industry.
- Understanding of software management will be an advantage.
- Ability to Manage Time and Workload Effectively
- Excellent communication skills
- Outstanding organizational skills
- Qualified in Technical and/or IT, or related field.
- A+ & N+ certified.
- The ability to adapt and drive change within the parameters of the department.
- Strong Attention to Detail.
- Ability to Engage and Motivate Others.
- Drive to Achieve Results.
- Computer Literacy i.e. BPO & MS Office.
- Ability to work independently with mínimal direction.
- Sound judgement to identify and report problems to Team Leader and/or Technical manager and contribute to resolving them.
- Ability to train other technicians and/or learners within the company.
**Salary**: R5,000.00 - R6,500.00 per month
Ability to commute/relocate:
- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (preferred)
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