Facilitation Manager: Logistics

3 months ago


Western Cape, South Africa Clicks Group Limited Full time

**Listing reference**: 018084**Listing status**: Online-
**Position summary**

**Industry**:Distribution, Transport & Logistics
- **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Western Cape
- **Contract**:Fixed Term Contract**EE position**:Yes**Introduction**Job description**

**Job Objectives**
- Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by the new WMS

Support communication efforts
- Enable the design, development, delivery and management of key communications

Assess the change impact
- Conduct impact analyses, assess change readiness, and identify key stakeholders

Support training efforts
- Provide input, document requirements, and support the design and delivery of training programs

Additional responsibilities:

- Complete change assessments
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated and persistent resistance
- Consult and coach project teams
- Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
- Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan
- Support and engage senior leaders
- Coach people manager and supervisors
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Integrate change management activities into the project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio

**Minimum requirements**

**Skills and Qualifications**
- A solid understanding of how people go through change and the change process
- 3-5 years experience in the logistics space
- 3-5 years in training and development
- A Bachelor's degree in the fields of Human Resources, Industrial/Organisational Psychology, Business Management, Industrial Engineering, Project Management
- Experience with and knowledge of change management principles, methodologies and tools
- Exceptional communication skills, both written and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root-cause identification skills
- Able to work effectively at all levels of an organization
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Experience with large-scale organizational change efforts


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