Investment Migration Caseworker

3 weeks ago

Cape Town, South Africa Sable Group Full time

**Are you energetic, ambitious and looking to develop your career? Our Cape Town Investment Migration department is looking to add a Caseworker to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.**:
**You’re perfect for this position if you**:

- Are organised and have proven casework experience in the immigration or legal fields
- Have an excellent command of the English language, both written and spoken
- Can engage professionally with high-net-worth clients and ultra-high-net-worth clients
- Have excellent interpersonal and customer service skills
- Can multi-task, work under pressure and to tight deadlines
- Are process driven and can effectively prioritise your work
- Have excellent administrative and organisational skills
- Are structured and methodical in your approach to tasks with a high attention to detail
- Are computer literate, particularly MS Excel, Word and Outlook
- Are a happy, quick and willing learner
- Have a valid driver’s licence and your own reliable transport (essential)

**Extra points if you have**:

- An applicable business or legal diploma or degree
- Previous experience in dealing with high-net-worth clients or working in a client-account or client-centric role which required 5-star customer service delivery
- Knowledge of Portugal or the Portuguese language

**Your role and responsibilities**:
Among other tasks, your main responsibilities will include:

- Managing inbound client enquiries and communication, both online and telephonically
- Analysing and validating client documentation
- Creating, managing and maintaining client records via our CRM system
- Liaising with internal and external stakeholders; acting as the key link between the client and the relevant legal teams, submission agents, ground support partners and government departments
- Assisting with internal due diligence procedures and adhering to POPIA, GDPR, AML and CTF regulations
- Proactive and reactive consulting
- Periodically revising and reviewing service received by third party document agents, couriers and attorneys to ensure that we are working with the best suppliers
- Formally documenting casework processes and procedures as SOPs for departmental records
- Assisting with the preparation of events, client meetings and travel when required

**Would you like to apply?**:
**About Sable International**:
Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

The staff in our Cape Town, Durban, Lisbon, London and Melbourne offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

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