Service Advisor/ Costing Clerk

7 months ago

Pretoria, South Africa Motus Corporation Full time

**Nissan Menlyn Multifranchise **currently holds a vacancy for a Service Advisor/ Costing Clerk.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor/ Costing Clerk provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

**Position Overview**:
**Specific Role Responsibilities**:
**Qualifications and Experience**:
**Minimum Qualifications and Experience needed**:

- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
- Experience with the Hyundai brand would be an advantage.

**Skills and Personal Attributes**:
**Minimum requirement**:

- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling - not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated

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