Collections Officer

2 weeks ago

Boksburg, South Africa Volvo Group Full time

South Africa

**Position Description**

You will need to manage your workload, as well as perform daily/weekly/monthly tasks. You will get involved with reporting each month and will have the opportunity to develop your knowledge and skills within other areas of the department, such as learning about the terminations, recovery and remarketing of assets processes.

**Reporting**:This position reports to Head of Collections & Risk

**Job Objectives**:

- Portfolio monitoring, identification, and collection of overdue accounts.
- Communicate, coordinate, and liaise extensively with customers, internal Remarketing Specialist, internal commercial teams, other internal departments, attorneys, dealers, and external agents to resolve disputes and queries to clear/collect the outstanding debt.
- Daily tasks which include liaison with attorneys, direct debit runs, deposit and unallocated EFT reports, rejected direct debit report and refunds coordination.
- Contribute to fee income by collecting late payment/past due interest charges.
- Regular testing of our systems to release improvements.
- Identify and reduce the volume of unallocated EFT payments daily.
- Obtaining insurance confirmations for customers in default, arranging company insurance if required and regular monitoring of insurance confirmations being in place.
- Be part of special projects as required by business from time to time.

**Qualification & Job Experience**:

- University degree or equivalent would be advantageous.
- Education in Law is a benefit.
- Typically, 3 to 5 years of debt collection experience, preferably in the financial services and/or captive asset based finance industry in a commercial vehicle environment.

**Key Competencies**:

- High level of English (oral & written).
- High communication, persuasion, and reconciliation skills.
- Good team worker, initiative, results & compliance oriented and a self-starter.
- Solid computer skills (Microsoft Office, etc.).
- Clear AML, FAIS, FICA, FSP and financial screening.

**Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.**

**About us**

**Who we are and what we believe in**

At **Volvo Financial Services,** we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.

**Auto req ID**

145513BR

**Organization**

Volvo Financial Services

**State / Province**

Gauteng

**City/Town**

Boksburg

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

Occasional Travel

**Functional Area**

Commercial Finance

23-Oct-2023

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